Customer Support Specialist
4 weeks ago
Job Description About the Job: We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across all products. The successful candidate will be responsible for investigating and resolving customer inquiries, ensuring a high level of client satisfaction, and contributing to company growth through proactive customer service. Key Responsibilities: Develop a deep understanding of our products, features, and unique selling points to provide informed support. Respond promptly to customer inquiries via email and phone, addressing questions and resolving issues related to products. Analyze customer concerns by gathering relevant information and diagnosing the root cause of issues. Generate and manage customized reports for clients, providing insights into performance metrics and other key data. Maintain a high level of professionalism and a positive demeanor when interacting with clients, ensuring their needs are met with care and efficiency. Take ownership of ad hoc projects that contribute to client satisfaction and the continuous improvement of company offerings. Stay up-to-date on system changes, new features, and product updates to provide the most relevant and accurate information to clients. Qualifications: 2-3 years of experience in customer support or call center environments. Strong written and verbal communication skills in English, with a professional and courteous phone manner. Prior experience in the hotel or travel industry is a plus. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exceptional organizational skills and attention to detail. Critical thinking and problem-solving abilities, with a logical approach to resolving complex issues. Quick learner with the ability to grasp and retain new information. Proficiency in Microsoft Excel, Word, and PowerPoint. Experience with customer support ticketing systems, such as Freshdesk or similar platforms. A collaborative team player with a positive attitude and willingness to work flexible schedules, including nights, weekends, holidays, and overnight shifts as needed. Ability to stay focused on team objectives and support others in achieving success.
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Customer Support Specialist
19 hours ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
18 hours ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
5 hours ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
3 hours ago
hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
3 weeks ago
india, IN TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
3 weeks ago
India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Care Executive
1 week ago
Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full timeDear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...
