▷ Only 24h Left: Operations Associate

Who We Are Stripe is a financial infrastructure platform for businesses Millions of companies-from the world s largest enterprises to the most ambitious startups-use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone s reach while doing the most important work of your career About the Team Stripe s global legal operations team is dedicated to delivering an exceptional support experience for legal entities law firms and government agencies reporting compliance violations and policy non-adherence The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow What You ll Do Stripe is launching Stripe Delivery Centers - a global team to design implement and grow Stripe s operations for the next decade We are looking for dynamic and curious people that have a passion for solving global user issues building operations driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth If you like challenging scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know Responsibilities Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board Support users concerns and provide exceptional customer service Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience Respond to reports submitted by legal and government entities via email Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features Gather unique insights into how thousands of businesses using Stripe operate and scale Gain a comprehensive understanding of Stripe s operations from the ground up and contribute to the organization s future impact Play a key role in establishing a new team and fostering an operational culture at Stripe Partner with global operations specialists or business process owners to manage critical workflows effectively Who You Are We re looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement Minimum Requirements You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills both written and verbally You excel in critical thinking and problem solving You might have close to 1 to 3 years of experience in customer service or internal external user-facing operations You enjoy learning about products and processes you are an organized self-starter with passion for finding solutions to our user s challenges You are able to identify opportunities to improve operational efficiency You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a dynamic space You are humble and have a proven track record for working well across teams and with external partners In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50 of the time in a given month in their local office or with users This expectation may vary depending on role team and location For example Stripes in our Bucharest Romania site have an 80 in-office expectation and those in Stripe Delivery Center roles in Mexico City Mexico and Bengaluru India work 100 from the office Also some teams have greater in-office attendance requirements to appropriately support our users and workflows which the hiring manager will discuss This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility when possible Pay and benefits Stripe does not yet include pay ranges in job postings in every country Stripe strongly values pay transparency and is working toward pay transparency globally Office locations Bengaluru Team Operations Job type Full time