Incident Coordinator-L2
2 weeks ago
🚀New Opportunity – L2 Incident Coordinator 🚀 Location: Hyderabad Duration: 12 Months - extendable Shift: Rotational Shift SOW: Major / Critical Incident Manager Function: IT Location: Hyderabad, India Roles and Responsibilities - Manage Major IT Incidents across multiple platforms and technologies throughout the organization. - Drive conference bridges/chats and manage communication for high-priority incidents (P1/P2/P3) in a 24×7 environment. - Own end-to-end accountability of major incidents with business, financial, regulatory, or reputational impact. - Drive quick restoration of impacted services while ensuring service levels are met. - Monitor ServiceNow queue and manage tickets assigned to the team. - Publish timely notifications and updates for senior leadership. - Improve efficiency and effectiveness of the Incident Management process. - Ensure all IT teams follow the incident management processes consistently. - Act as the shift in-charge for application and infrastructure teams, making decisions to reduce risk and ensure business continuity. - Monitor and evaluate incident management effectiveness; recommend improvements as needed. - Identify operational improvement areas and recommend process enhancements to Service Owners. - Develop, maintain, and continuously improve major incident processes and procedures. - Prepare Daily, Weekly, and Monthly incident reports. - Manage transition activities for Infrastructure Operations shifts. - Monitor multi-service provider incident resolution and ensure SLA compliance. - Guide internal and external service providers in fulfilling incident management responsibilities. - Escalate incidents at risk of SLA/OLA breach to leadership. - Establish continuous improvement cycles by reviewing process roles, activities, policies, and supporting technology. - Promote adherence to Incident Management policies and processes. - Ensure Incident Management processes align with industry and business best practices. Minimum Qualifications - Minimum 2+ years of experience as a Major/Critical Incident Manager. - Advanced knowledge of Networks, Servers, Telephony, and Cloud technologies. - Must have technical certifications such as MCP/CCNA/Advanced Diploma. - ITIL Foundation Certified (Trained, Tested, and Certified). - Experience working with ServiceNow (ticketing tool). - Excellent English communication skills – written and verbal – with ability to interact across all levels of management. - Strong knowledge and hands-on experience in Major Incident Management. - Stable work history (no frequent job changes). - Strong interpersonal and teamwork skills. - Ability to work in 24×7 rotational shifts, including urgent support during holidays or after office hours. - Assertive, proactive, and able to work in a fast-paced environment. - Exceptional organizational, prioritization, and multi-tasking abilities. - High level of energy, flexibility, and adaptability.
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Incident Coordinator-L2
2 weeks ago
Hyderabad, India TECEZE Full time🚀New Opportunity – L2 Incident Coordinator 🚀Location: HyderabadDuration: 12 Months - extendableShift: Rotational ShiftSOW:Major / Critical Incident ManagerFunction: IT Location: Hyderabad, IndiaRoles and ResponsibilitiesManage Major IT Incidents across multiple platforms and technologies throughout the organization.Drive conference bridges/chats and...
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Incident Coordinator-L2
2 weeks ago
Hyderabad, India TECEZE Full time🚀New Opportunity – L2 Incident Coordinator 🚀Location: HyderabadDuration: 12 Months - extendableShift: Rotational ShiftSOW:Major / Critical Incident ManagerFunction: IT Location: Hyderabad, IndiaRoles and ResponsibilitiesManage Major IT Incidents across multiple platforms and technologies throughout the organization.Drive conference bridges/chats and...
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Incident Coordinator-L2
2 weeks ago
Hyderabad, India TECEZE Full time🚀New Opportunity – L2 Incident Coordinator 🚀Location: HyderabadDuration: 12 Months - extendableShift: Rotational ShiftSOW:Major / Critical Incident ManagerFunction: IT Location: Hyderabad, IndiaRoles and ResponsibilitiesManage Major IT Incidents across multiple platforms and technologies throughout the organization.Drive conference bridges/chats and...
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Incident coordinator-l2
2 days ago
Hyderabad, India TECEZE Full timeNew Opportunity – L2 Incident CoordinatorLocation: HyderabadDuration: 12 Months - extendableShift: Rotational ShiftSOW:Major / Critical Incident ManagerFunction: ITLocation: Hyderabad, IndiaRoles and Responsibilities- Manage Major IT Incidents across multiple platforms and technologies throughout the organization.- Drive conference bridges/chats and manage...
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SOC L2 Analyst
1 week ago
Hyderabad, Telangana, India Cling Multi Solutions Full timeSOC L2 Analyst | Hyderabad & Bangalore | Immediate JoinersLocations :Hyderabad & BangaloreWork Mode :Work From Office 2 Days/WeekShift :Rotational (24/7 Support)Experience :3- 8 YearsAbout The Role SOC L2 AnalystWe are urgently hiring SOC L2 Analysts for a critical cybersecurity requirement. Both interview rounds will be conducted F2F on the same day....
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Incident Response Coordinator
2 weeks ago
Hyderabad, Telangana, India Navsan Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description:We are seeking a highly skilled and motivated Incident Response Coordinator to join our Security Operations team. This role involves planning, coordinating, and managing responses to security incidents, ensuring accurate execution of processes and timely completion of documentation and communications.The ideal candidate for the Incident...
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Incident Response Coordinator
1 week ago
hyderabad, India beBeeIncidentManager Full timeJob OverviewWe're looking for a skilled Incident Manager to lead our customer-facing incident response efforts. This role requires strong technical coordination and communication skills, with the ability to work effectively across diverse teams.
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Taf-jd cismfg dc middleware l2
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Hyderabad, India Feuji Full time**JD ID** JD_CISMFG_DC_Middleware_SFTP_L2 **Role (L1/L2/L3/Service Lead/Tech Lead/Architect)** L2 **Position** Infrastructure - Middleware/SFTP L2 **Department / PU** CISMFG **Academic Background** Bachelor of Engineering / Technology / Science **Overall Experience (in yrs.)** 3-5 Yrs. **Location** Bangalore INDIA **Skill Summary** **Technical...
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AS400 L2 Support
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Hyderabad, India People Prime Worldwide Full timeAbout Client:Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus...
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AS400 L2 Support
4 weeks ago
Hyderabad, India People Prime Worldwide Full timeAbout Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus...
