Reactive Sales Executive

Job Number 24142989 Job Category Sales Marketing Location Aloft Bengaluru Outer Ring Road Cessna Business Park Sarjapur - Marathahalli Outer Ring Road Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department e g Sales Data Administration Accounting as necessary to resolve guest calls requests or problems Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling Determine and give complimentaries to guests as gifts for their patronage e g rewards points show tickets gift certificates Promote awareness of brand image internally and externally Process requests for redeeming Marriott Rewards points Process all reservation requests changes and cancellations received by phone fax or mail Enter Marriott Rewards information into appropriate software when taking guest reservations Answer record and process all guest calls requests questions or concerns Perform general office duties to support Sales Marketing e g filing sending emails typing faxing Assist management in training and motivating employees serve as a role model Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Monitor the performance of others to ensure adherence to quality expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 2-years of related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Aloft we aren t your typical hotel-but we aren t too cool for school either We re here to be our guests launching and landing pad Whether they are taking their dog for a walk and coming back for a drink wrapping up a day of meetings with coworkers or they re in town to see family friends or their favorite band we offer a hub for connection to others and the area around them with modern design and personality to boot We re looking for confident self-expressers who aren t afraid to draw outside the lines If you are someone who gets excited about the possibilities to connect with others then Aloft Hotels is the place for you In joining Aloft Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you