Branch Manager

Job Description Roles & Responsibilities: P&L and Strategic Execution - Maintain the Profit and Loss statement and Balance Sheet for the branch - Execute branch strategy in alignment with the overall Branch Banking goals of the bank - Ensure sustained revenue generation through cross-sell of Third Party Products (TPP), Retail Assets (RA), and Business Banking (BB) products - Drive CASA mobilization through focused efforts in branch catchment Customer Service & Experience - Ensure efficient complaint management within defined TATs - Drive consistently high service scores and standards - Conduct customer engagement initiatives and marketing events - Oversee CRM implementation and utilization across Sales, Relationship, and BSD teams Operations, Controls & Compliance - Ensure branch and ATM upkeep and escalate issues as required - Coordinate with fraud risk teams to ensure efficient fraud management - Ensure full compliance with all bank policies, regulatory guidelines, and audit requirements - Ensure timely MIS reporting and adherence to internal control systems - Guarantee safety and security of branch assets and customer deposits Performance Management - Track and monitor branch productivity and book movement on a daily basis - Collaborate with HCM Business Partner for performance evaluations and training needs assessment - Manage attrition through role clarity and employee engagement initiatives People Management & Development - Monitor achievement of performance indicators for direct reports - Implement performance management processes effectively - Support employee development through coaching, feedback, and identifying growth opportunities Risk & Internal Control - Follow internal risk policies to mitigate operational, regulatory, and reputational risks - Execute internal controls in line with department standards and ensure audit readiness