Branch Manager

Job Description JOB DESCRIPTION . Job Code: Job Title: Branch manager Band: 4A Reporting To: Office Head Department: Agency JOB SUMMARY: - Responsible for - - Revenue targets of the unit - Productivity of the unit - Recruit, coach and develop ADM and Agent Advisors - Adherence to Customer service standards KEY RESPONSIBILITIES: - Meet unit targets - - - Achieve revenue targets - Ensure implementation of WOW - Supervise the activity plan of Sales - Managers & Agents to ensure that these are fulfilled as per the desired standards - Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations - Track productivity measures as for the unit: - - - AFYP - Case rate - Annual mode business - Persistency - Paid cases per agent - YTD appointments - SM appointments - Pro active agent retention - Annual FYC standards - Execute plans for growth of the agency - Identify, interview and select new ADMs from natural market and by networking - Ensure adherence to laid down sales and service standards for ADMs - Conduct weekly performance review and planning (PRP) for ADMs - Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis - Build leadership pipeline of future ADMs & APs from the unit. OTHER RESPONSIBILITIES: - - HO co-ordination - Sales promotion activities - Assist in overall running of the S.O MEASURES OF SUCCESS: - GPA - WFYP - Case Rate - Recruitment - Retention - Persistency - Active Retention - Number of promotions MINIMUM EDUCATION: - Graduate MINIMUM/SPECIFIC EXPERIENCE: - Graduation is must - Minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. - A graduate should have a minimum of 7-8 years of experience in the above domain. - Should have local market exposure and experience in process driven, quality sales organizations JOB DESCRIPTION . Job Code: Job Title: Branch manager Band: 4A Reporting To: Office Head Department: Agency JOB SUMMARY: - Responsible for - - Revenue targets of the unit - Productivity of the unit - Recruit, coach and develop ADM and Agent Advisors - Adherence to Customer service standards KEY RESPONSIBILITIES: - Meet unit targets - - - Achieve revenue targets - Ensure implementation of WOW - Supervise the activity plan of Sales - Managers & Agents to ensure that these are fulfilled as per the desired standards - Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations - Track productivity measures as for the unit: - - - AFYP - Case rate - Annual mode business - Persistency - Paid cases per agent - YTD appointments - SM appointments - Pro active agent retention - Annual FYC standards - Execute plans for growth of the agency - Identify, interview and select new ADMs from natural market and by networking - Ensure adherence to laid down sales and service standards for ADMs - Conduct weekly performance review and planning (PRP) for ADMs - Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis - Build leadership pipeline of future ADMs & APs from the unit. OTHER RESPONSIBILITIES: - - HO co-ordination - Sales promotion activities - Assist in overall running of the S.O MEASURES OF SUCCESS: - GPA - WFYP - Case Rate - Recruitment - Retention - Persistency - Active Retention - Number of promotions MINIMUM EDUCATION: - Graduate MINIMUM/SPECIFIC EXPERIENCE: - Graduation is must - Minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. - A graduate should have a minimum of 7-8 years of experience in the above domain. - Should have local market exposure and experience in process driven, quality sales organizations