Data Analyst

Job Title Data AnalystSummary The Data Analyst is responsible for analyzing key metrics to support Global CSRs BPOs and functional managers within Momentives Business Process framework This role involves collaborating with peers BPOs CS Leaders managers and functional leadership to develop and enhance effective and efficient processes By leveraging data-driven insights the Data Analyst will contribute to optimizing business operations and driving strategic improvements Responsibilities Include Job Responsibility Key member of team focused on speed communication process improvement and data accuracy Ensure CS Key metrics across sites countries divisions and global operating Analyze processes to identify opportunities for improvement and simplification of Metrics Using statistical tools to interpret data sets paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts Perform data analysis on all results and prepare presentations for clients Perform audit on data and resolve business related issues for customer base Interpret data analyze results using statistical techniques and provide ongoing reports Acquire data from primary or secondary data sources and maintain databases data systems Identify analyze and interpret trends or patterns in complex data sets Work closely with management to prioritize business and information needs Coordinate with cross functional leaders in supporting data metrics and dashboards Perform data analysis and facilitate delivery to all end users Maintain and escalate issues to Manager if required Key Metrics Role is Accountable For On time Report Execution SLA compliance Coordinate Support on Analysis for Customer service process Travel RequirementsAt least 1 time per year When partnering in Projects Minimum Qualifications Bachelors degree with 1- 3 years of Data Analyst Experience or similar Positions Experience utilizing software including SAP Business Warehouse Tableau power BI Salesforce and the Microsoft Office suite Ability to handle multiple requests and demands on time prioritize workload depending on needs of customer and business for on-time completion of each request Display strong business acumen enabling to take initiative and ownership of difficult situations Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others Attentive to details Ability to maintain composure under stress a sense of urgency when performing tasks excellent organizational skills Preferred Qualifications Bachelors degree in business or related area or adequate work experience in Data Analyst or related role Experience utilizing software including SAP Business Warehouse Tableau power BI salesforce and the Microsoft Office suite Should have experience using SAP Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy with Strong communication skills both verbal and written Balances priorities and manages workload effectively in a fast-paced high-volume environment The ideal candidate will be a good listener able to visualize and adapt processes to meet requirements customer needs then thoroughly and appropriately document the new processes Must have the ability to work effectively in a team environment and effectively manage conflict Qualifications The following are required for the roleWhat We Offer At Momentive we value your well-being and offer competitive total rewards and development programs Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential Together through innovative problem-solving and collaboration we strive to create sustainable solutions that make a meaningful impact Join our Momentive team to open a bright future BePartoftheSolutionAbout Us Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products We deliver solutions designed to help propel our customers products forward products that have a profound impact on all aspects of life around the clock and from living rooms to outer space With every innovation Momentive creates a more sustainable future Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries including agriculture automotive aerospace electronics energy healthcare personal care consumer products building and construction and more Momentive believes a diverse workforce empowers our people strengthens our business and contributes to a sustainable world We are proud to be an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any characteristic protected by law To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law An offer may be conditioned upon the successful completion of pre-employment conditions as applicable and subject to applicable laws and regulations Note to third parties Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time