Credit Collections Executive

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Credit Collection Executive for Patient Financial Services India this role is responsible for all aspects of billing credit and collection activities including customer service with an objective of maximizing cash flow and keeping DSO to a minimum within Patient Financial Services The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community As a business we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it Our portfolio of innovative solutions is designed to provide customers greater freedom and better health helping them achieve better glucose control while spending less time managing their disease Responsibilities may include the following and other duties may be assigned As a Credit Collections Executive for Patient Financial Services the role involves performing a variety of tasks using standard healthcare guidelines Main objective is followed up collection activities including rebilling appeals and recovery activities for denied or short paid claim Executes on established departmental objectives and assignments which affect the immediate operation but that also have full revenue cycle and company-wide fiscal impact Initiates follow-up activities with third-party payors regarding open claim balances makes written and verbal inquiries to payors Analyzes and problem solve account issues to full resolution Manages internal and external customer business inquiries regarding account status and account history Research issues off-line as needed with payor patient conducts follow-up calls with payors and customers initiating conference calls between insurance carrier and patients to resolve customer concerns Research and initiates refund requests due to overpayments by payor and or patient Determines when claims accounts are deemed uncollectable recommends and initiates bad debt write-offs procedures Enters data into computer systems using defined computer resources and programs Compiles data and prepares a variety of reports May reconcile records with PFS team members and leaders communicates with external vendors and customers including representatives of health plans payors Recommends actions to resolve discrepancies investigates questionable data Required Knowledge and Experience Bachelor s degree in business or accounting major is preferred 1 to 2 years of Insurance Collections experience in a US healthcare environment Demonstrated ability to prioritize work managing daily and multiple tasks to completion within the time allotted Experience in a payor or medical provider community that deals with all aspects of the revenue cycle Experience with reviewing and analyzing insurance payments and or payer adjudication claims against contract terms and patient coverage and benefits Experience with medical billing and collections terminology - CPT HCPCS and ICD-10 coding Previous experience in receiving and making outbound calls to patients to explain insurance benefits related to health insurance and or discussing patient financial responsibilities Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage This position is eligible for a short-term incentive called the Medtronic Incentive Plan MIP About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary Learn more about our business mission and our commitment to diversity