Team Leader-UK Payroll

2 days ago

Chennai, India Strada Full time

Job Description

Primary Responsibilities:

- Manage day-to-day work allocation to UK Payroll Administrators
- Interact directly with clients and attend client calls
- Share process updates with team members promptly
- Maintain and deliver weekly and daily reports
- Collaborate with the Process Manager and team to drive process improvements
- Ensure accurate and timely UK payroll processing to meet SLAs
- Respond to client queries and complaints professionally to improve customer satisfaction
- Optimize resource and time utilization to meet operational targets

Main Responsibilities:

Strategic:

- Coordinate with the Transition team during the testing phase
- Handle client communications and provide support
- Conduct and participate in scheduled onshore conference calls (monthly/quarterly)

Reports:

- Report team progress and escalate key issues to the Process Manager
- Ensure all quality documentation is current and complete

Resource Management:

- Perform periodic resource planning and estimation
- Forecast and analyze team attrition, and inform PM as needed
- Manage absenteeism and ensure efficient resource usage
- Maintain and update team skills matrix and related process documentation

Performance Management:

- Conduct daily/weekly production and SLA feedback sessions
- Identify training needs and conduct 1-on-1 sessions with team members
- Coordinate process/refresher training as needed
- Liaise with HR/L&D for training and R&R nominations
- Provide input and feedback for midterm/annual appraisals

Employee Life Cycle:

- Deliver feedback for trainee appraisals
- Coordinate onboarding and offboarding (ID creation, resignations, etc.)
- Track team attendance/absenteeism and inform PM
- Distribute pay slips/cheques and support payroll-related queries
- Plan team leaves and conduct regular 1-on-1s
- Ensure grievances are handled or escalated appropriately

Production Oversight:

- Allocate and monitor workload to meet daily production targets
- Resolve daily team queries and escalate when necessary
- Track work/jobs using designated software tools
- Monitor shift performance and report accordingly
- Generate daily reports and minutes of meetings (MoMs)
- Collect and analyze team metrics and errors
- Create root cause analysis (RCA) documents for recurring issues
- Ensure timely escalation of process or client issues
- Drive continuous improvement initiatives across team metrics

Compliance & Quality:

- Maintain adherence to all quality standards and checklists
- Ensure process SLAs are consistently met
- Enforce ISMS compliance within the team
- Follow all company rules, policies, and work schedules

Requirements:

- Graduate from any stream / Diploma holder (MBA preferred)
- Basic proficiency in MS Word and Excel
- Solid technical knowledge of UK payroll systems and processing
- Prior supervisory or team-handling experience is mandatory

  • Uk Payroll Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Randstad Full time US$ 80,000 - US$ 1,20,000 per year

    Job descriptionRole & responsibilitiesRun technical tasks/reports within SAP to support the creation of the monthly payroll gross to net. Provide advice and guidance to support annual delivery of statutory documentation e.g. P11Ds, P60sRequire strong analytical skills to enable case investigation and correction.Provide advice, investigation and resolution on...

  • SPE- UK Payroll

    2 weeks ago

    Chennai, Tamil Nadu, India Cognizant Full time US$ 40,000 - US$ 80,000 per year

    Role:  UK - PayrollLevel: SPE (2-4 years exp)Location: ChennaiMode of Work: Work from Office (5 days)Purpose of roleResponsible for day-to-day processing and running of payroll so that changes to employee are accurately recorded and paid.  Also provides first line support to HR managers and employees across the business, responding to basic Payroll queries...

  • SPE- UK Payroll

    2 days ago

    Chennai, India Cognizant Full time

    Role:  UK - Payroll Level: SPE (2-4 years exp) Location: Chennai Mode of Work: Work from Office (5 days) Purpose of role Responsible for day-to-day processing and running of payroll so that changes to employee are accurately recorded and paid.  Also provides first line support to HR managers and employees across the business, responding to basic Payroll...

  • Manager / Sr. Manager UK Payroll

    2 weeks ago

    Chennai, Tamil Nadu, India Randstad Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview :We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India, collaborating closely with colleagues and...

  • Manager / Sr. Manager UK Payroll

    2 days ago

    Chennai, India Randstad Full time

    Role Overview : We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India, collaborating closely with colleagues and...

  • Chief Payroll Strategist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeePayroll Full time ₹ 75,00,000 - ₹ 1,25,00,000

    Job Description:We are seeking an experienced Payroll Leader to oversee payroll operations and drive strategic initiatives.This role requires a strong leader with expertise in UK payroll laws, regulations, and compliances. The successful candidate will have 7+ years of hands-on experience as a payroll manager and excellent leadership and communication...

  • Payroll Manager

    4 days ago

    Chennai, India Renowned Client Full time

    Manager / Senior Manager Payroll - UK Payroll Role Overview : We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in...

  • Payroll manager

    2 days ago

    Chennai, India Renowned Client Full time

    Manager / Senior Manager Payroll - UK Payroll Role Overview : We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India,...

  • Payroll Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Renowned Client Full time

    Manager / Senior Manager Payroll - UK PayrollRole Overview :We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India,...

  • Payroll Manager

    5 days ago

    Chennai, India Renowned Client Full time

    Manager / Senior Manager Payroll - UK PayrollRole Overview :We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India,...