Payroll Manager
3 weeks ago
Manager / Senior Manager Payroll - UK Payroll
Role Overview :
We're looking for a skilled and ambitious Person to join our growing outsourcing business. In this vital, hands-on role, you'll manage a portfolio of UK clients, handling end-to-end payroll processes and onboarding new clients. You'll also be responsible for leading and mentoring a team in India, collaborating closely with colleagues and clients in the UK.
Key Responsibilities
- Operations & Strategy: Collaborate with the UK Head of Payroll to oversee operations, manage resources, and plan and schedule project timelines.
- Client Management: Manage client expectations, ensuring their processes align seamlessly with our systems. Identify and resolve any functionality gaps to maintain a high level of service.
- Customer Implementations: Lead client onboarding projects, working with your UK colleagues to ensure a smooth transition. You will manage resources efficiently and ensure all deadlines are met while maintaining high-quality service.
- Customer Service Excellence: Deliver exceptional customer service by promptly responding to queries and building strong client relationships. You'll address their unique needs, solve problems, and handle escalations effectively.
- Payroll Support: Provide guidance on complex payroll matters and assist your team with conceptual queries. You'll identify areas for improvement in processes, implement solutions to increase efficiency and accuracy, and stay current with UK payroll legislation and compliance changes.
- Training & Development: Conduct engaging training sessions for team members and new recruits. Develop and maintain training materials to facilitate effective knowledge sharing.
Required Skills & Qualifications
- Experience: 7+ years of hands-on experience as a payroll manager in a UK payroll outsourcing setting. You should have some level of change management experience.
- Leadership: Proven leadership and management skills are essential.
- Communication: Strong communication and interpersonal skills to build rapport with clients and lead your team.
- Technical Knowledge: A solid understanding of UK payroll laws, regulations, and compliances.
- Software Proficiency: Proficiency in using various payroll software and related tools.
- Accounting Principles: An understanding of accounting principles is a distinct advantage.
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