Adoption Services

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As an Adoption Services & Change Management, you will play a pivotal role in ensuring the successful adoption of marketing technology platforms by increasing employee engagement, streamlining operational models, and driving sustainable change. You'll work with Adobe’s largest enterprise customers, guiding them through digital marketing transformation across technology, business processes, organizational structures, and workforce capabilities. This role requires a combination of strategic thinking, stakeholder management, and hands-on experience with organizational change. You’ll help customers navigate the complexities of onboarding and adopting new digital solutions—ensuring they unlock the full potential of their investments. Key Responsibilities Strategy & Change Leadership - Lead digital transformation engagements focused on change management, operating model refinement, and organizational design. - Partner with executive stakeholders to align digital strategy with business goals. - Facilitate discovery sessions and strategic workshops to uncover needs and co-create solutions. - Deliver compelling executive-level presentations, strategic roadmaps, and value frameworks. Change Management Execution - Apply structured change management methodologies (e.G., Prosci) to drive adoption. - Create actionable deliverables for change levers: communication plans, sponsor roadmaps, training and coaching programs, and resistance management. - Assess change readiness, conduct impact analyses, and develop stakeholder engagement plans. - Support project teams integrating change activities into delivery plans. Organizational Enablement - Define and implement future-state operating models, team structures, and process frameworks. - Coach senior leaders and managers to act as effective change sponsors. - Support the development and delivery of training programs to drive user adoption. Practice Development - Contribute to the evolution of Digital Strategy & Performance practice. - Share knowledge, mentor team members, and support methodology development. - Collaborate closely with Adobe’s delivery and partner teams to ensure seamless execution. Required Skills & Qualifications - 7+ years of experience in digital strategy, marketing technology, or business transformation. - Experience with Adobe Gen Studio/Adobe Experience Cloud, similar platforms (Salesforce, Oracle, etc.). - Proven success leading large-scale change and adoption programs. - Strong executive presence and communication skills—verbal, written, and visual. - Deep understanding of digital marketing strategy and marketing operations. - Background in one or more key industries (e.G., retail, finance, travel, media). - Hands-on experience in creating and delivering value-driven business cases. - Exceptional problem-solving, analytical, and stakeholder management capabilities. Preferred Certifications (Good to Have) - Change Management: - Prosci Change Management Certification - APMG International Change Management Certification - Project & Portfolio Management: - Familiarity with project management tools, phases, and methodologies Additional Attributes - Naturally collaborative and comfortable working in cross-functional environments. - Resilient, adaptable, and able to work through ambiguity. - Organized with a strategic mindset and tactical execution skills. - Strong influencing skills and ability to drive consensus among diverse stakeholders. - Passion for helping clients achieve measurable business value through transformation. Your role as a manager We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Manager across our organization must strive to be: - Inspiring - Leading with integrity to build inclusion and motivation. - Committed to creating purpose - Creating a sense of vision and purpose. - Agile - Achieving high-quality results through collaboration and Team unity. - Skilled at building diverse capability - Developing diverse capabilities for the future. - Persuasive / Influencing - Persuading and influencing stakeholders. - Collaborating - Partnering to build new solutions. - Delivering value - Showing commercial acumen - Committed to expanding business - Leveraging new business opportunities. - Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization. - Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities. Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as correction - for the success of engagement Managing change - Responding to changing environment Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision - Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems. - Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte. - Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. How you’ll grow Connect for impact. Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead. You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career. At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us. Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips. We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.