Service Operations Manager

Job Description Hello Visionary We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you Then it seems like you'd make an outstanding addition to our vibrant team. Siemens Mobility is an independently run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We're making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions We are looking for a Service Operations Manager (Head of Depot) You'll make a difference by - Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. - Management Function: Responsible for overall Management of Depot operation - Leads the maintenance organization and directs section managers with respect to daily business and to long term planning. - Managing a safe & efficient maintenance service within the target budget and the contractual performance criteria. - Indirect Supervisory: Section Managers of Fleet Maintenance, Maintenance Delivery and Performance Manager, Depot IT, CORMAP KU, Depot SCM, Depot Procurement, Depot M&L, Plant maintenance etc, - Commercial Controller, Quality Manager, EH&S Manager, Training Manager, Service engineering, M&L Manager - Overall responsibility for all aspects of the depot operations including management of processes, peoples, resources, M&Ps, Locomotives, facilities, and assets. - Responsibility for the maintenance budget of the Locomotive fleet, Depot M&Ps and all installed facilities & assets assigned to the depot. - Represent Siemens in regular reviews with customer and demonstrate improved service efficiency, product performance and customer satisfaction. - Demonstrates organizational commitment and motivates the depot employees on fulfilling EHS, Security & compliance matters. - Ensure that the maintenance is carried out in a safe manner and in accordance with the set standards and Processes. - Defining and monitoring compliance with security objectives - Participate in developing short, medium and long term plans to achieve contract requirements in a cost effective manner. - Coordination and agreement of all activities & meeting with the next higher internal and external management level. - Ensure availability of adequate & necessary resources for depot operations. - Participate in establishing budgets. Responsible for monitoring progress and delivery to budget. - Responsible for the implementation and monitoring of the performance regime, like fleet availability and depot performance trends, developing improvement proposals. - Monitor control & improve the organizational KPIs, driving business improvement. - Leading identification & analysis of business risks including operational, commercial, safety, security etc. and developing mitigation plans to minimize their impact on project outcomes. - Drive continuous improvement in productivity & quality using Lean, Six sigma to achieve strategic targets. - Take measures to manage all maintenance works following the applicable safety rules and regulations. - Overall responsible for Supply Chain Management for all necessary materials, consumables, tools, etc. for maintenance, including procurement strategy, purchase order process, transport, and warehouse management for Depot. - Implementation of standard service organization, processes, and roles, without deviations of global organization standard. - Responsible for infrastructure (planning, procurement, and maintenance, within the contractual responsibilities of Siemens). - Decision about investments, extension of contracts with subcontractors and business partners, from an economic point of view. - Ensure training, skill upgradation and competency management activities are executed as per plan. - Ensure motivation among the workforce is maintained through adequate engagement, growth talks, rewards & recognition as per Siemens internal guidelines. - Initiation of necessary disciplinary actions. - Tools, equipment, machinery operated/us - Personal computer and general office software CMMS / CORMAP - Is fully responsible for the depot operations budget - Overall responsibility for implementation of the safety policy of the organization - Overall responsibility for Environment, Health & Safety (EHS). Takes measures for management of all maintenance works in compliance with the applicable safety rules and regulations and, thus, for ensuring a safe maintenance environment. - Follows the applicable Safety Rules, Regulations and Procedures and motivates the workforce. Desired Skills: - Experience of 15-20 years in leading a large team - Bachelor's degree in engineering with min. 20 years of work experience. - Must have min. 15 years working experiences in core operations of a rolling stock manufacturing plant or a maintenance depot at managerial positions. - Deep Knowledge of railway safety regulation - Deep knowledge of LEAN production methodologies - Good understanding of depot operation processes - Good knowledge of IT systems & CMMS. - People Management experience. - Special Skills and Aptitudes (Communication, etc.) - Good command of both the spoken and written English language - Excellent written & verbal communication skills - Good understanding of analytical and investigative principles and procedures - Strong organizational skills, people Management skill and leadership ability and focus on strategic direction. - Requirement for standard initial & ongoing training - Siemens Mandatory Induction Trainings & Safety Rules and Regulations - D9 locomotive systems/ CMMS/CORMAP/MMIS Join us and be yourself We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Visakhapatnam. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow. Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers