WSO2 Support Engineer

2 weeks ago

Chennai India Dicetek LLC Full time

Job Description Remote Engineer WSO2 support. - WSO2 Solution Enhancements - Configure and enhance the WSO2 solution and its associated components. - Develop and implement custom user journeys and flows tailored to business needs. - System Health and Maintenance - Conduct regular health checks on the WSO2 platform. - Report and resolve identified issues promptly. - Process Improvement - Analyze existing (As-Is) processes to identify potential improvements. - Propose and implement enhancements to optimize functionality and performance. - Integration - Integrate additional online channels into the WSO2 solution. - Customize WSO2 functionality through scripting and development using Java, BeanShell, or other supported languages. - Testing and Debugging - Perform testing, troubleshooting, and debugging of the WSO2 solution to ensure optimal performance and functionality. - Patch applications, Upgrades to the latest releases. Security reported issue fixes. - Technical Guidance - Provide expert guidance to project teams, DCC teams, and stakeholders during implementation and deployment. - Ensure secure and efficient solutions by translating functional requirements into actionable tasks. - Documentation and Knowledge Sharing - Develop technical documentation, including design documents, deployment guides, and operational procedures. - Share knowledge with the development team and enforce best practices in coding standards. - Project Management - Manage timelines to ensure on-time delivery of solutions. - Coordinate with cross-functional teams (e.g., infrastructure, security, and business applications) to deliver integrated solutions. - Disaster Recovery (DR) - Deploy and manage WSO2 Disaster Recovery solutions. - Oversee all activities related to managing WSO2 operations. - Vendor Coordination - Coordination with Product vendor for bug fixes and upgrades. Qualifications - Certification: WSO2 Identity and Access Management (IAM) Certified Engineer. - Experience: Minimum of 5 years of hands-on experience in WSO2 solutions, including development, integration, and deployment.

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