Technical Support Engineer
1 week ago
Provide expert technical support to our channel partners and end users
Your primary tasks will be to support, train and develop our users and partners in India . Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:
Providing technical support to channel partners;
Providing robotic application support and consultations to channel partners and Dobot sales team;
Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;
Developing partners and users’ technical knowledge and competencies in Dobot robots and applications;
Preparing/Translating technical documentation;
Participating in customer visits;
Participating in trade shows and seminars;
Developing applications for trade shows and seminars.
Qualifications:
Bachelor degree or higher in Engineering related subject;
Minimum three years’ experience in robotics or automation industry;
Experience in designing and integrating robotic applications;
Experience in conducting seminars and trainings;
Excellent in troubleshooting and diagnosing issues;
Excellent computer and interpersonal skills;
Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)
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