▷ (Only 24h Left) Global Finance & Quote-to-cash Consumption Office Csm - Bangalore

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed PURPOSE AND OBJECTIVE The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy This evolution has driven up the demand for financial applications to the tune of 40 9B market size in 2022 according to IDC At SAP we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications data and AI We are establishing the Global Finance Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization This office will drive alignment with Customer Success Manager CSM roles by empowering them with training resources and strategic support while collaborating with cross-functional teams It will lead adoption initiatives to increase feature utilization align solutions with customer needs and track metrics for continuous improvement The office will also strengthen customer relationships through targeted outreach advocacy programs and feedback mechanisms to inform product enhancements Furthermore it will play a critical role in reducing churn by analyzing risks implementing retention strategies and monitoring customer health metrics We are looking for team members to join the Global Finance Quote-to-Cash Consumption Office who will focus on driving adoption consumption and product use Successful candidates will have strong knowledge of Finance Quote-to-Cash products They will work directly with the customer to improve customer satisfaction make sure customers use the solutions they have purchased and create lasting value for customers while reducing the risk of churn What You ll Do As part of the Global Finance Quote-to-Cash Consumption Office you will execute key programs that drive customer adoption increase feature utilization and foster long-term customer success Your work will directly support and strengthen customer relationships and improve customer health by addressing key challenges like churn and retention Collaborating with cross-functional teams you will play a vital role in empowering your regional Customer Success Managers CSMs counterparts and driving meaningful impact in your responsible sub-solution through the following areas Build deep expertise in Finance Quote-to-Cash to serve as a trusted advisor to customers Engage with customers 1 1 to align solution capabilities with business outcomes and strategic objectives Drive adoption consumption and value realization of the specific solution Monitor customer health identify risks and execute proactive retention and churn-prevention activities Partner with account teams to identify upsell and cross-sell opportunities within the solution area Deliver customer enablement sessions workshops and best-practice sharing tailored to the solution Collaborate with product teams to provide feedback on customer needs and solution improvements Track and report on adoption metrics usage trends and customer success KPIs for the solution Support customers through key lifecycle milestones such as onboarding go-live and expansion Represent the voice of the customer for the solution internally ensuring alignment across sales product and support What You ll Bring 7 years of experience in consulting presales or sales of complex enterprise software with expertise in at least one area such as Accounting Financial Close Financial Planning Working Capital Management GRC Global Tax or Order-to-Cash solutions Understanding of Finance Quote-to-Cash processes and business value Ability to effectively identify adoption and consumption opportunities and track churn Ability defining the product performance and deliver the supporting materials to the field Expert analytical skills in data reporting and interpretation with the ability to develop actionable plans based on insights Looking to build experience in designing and implementing scalable customer success programs globally Exceptional organizational communication and presentation skills and ability to express nontechnical concepts clearly and concisely to meet goals and set priorities Business acumen to communicate at the CFO CTO CIO Product Management Sales and other CxO levels EDUCATION AND QUALIFICATION Bachelor s degree in Computer Science Math Business Administration Information Systems or a related field of study Business level English Fluent Bachelor equivalent yes Masters desired CSPartnerT3 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 437910 Work Area Sales Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 437910 Posted Date Oct 10 2025 Work Area Sales Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore IN 560066 Job alert