Senior Academic Advisor

13 hours ago

India Cochin Kochi Ernakulam XYLEM LEARNING Full time

Job Description Job Title - Academic Advisor Upskill Programs Position Summary: You will be the first point of contact for prospective learners and their familiesguiding them through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media. You will consult, nurture, and convert leads using accurate, program-specific knowledge while representing our institution's offerings credibly and persuasively. Key Responsibilities: Student / Learner Counselling: * Conduct personalized counselling sessions for prospective learners (and parents), detailing available upskill courses (e.g., Digital Marketing, SEO, UI/UX Design), certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes. * Address queries regarding course tools and software (e.g., SEMrush, Ahrefs, Figma, Canva, Google Ads, Facebook Business Manager), entry-level requirements, and program pathways. Lead Management & Conversion: * Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations. * Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets. Enrolment Goal Fulfilment: * Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling. * Build trust-based relationshipsensuring prospects have clarity and confidence throughout the admission journey. CRM & Reporting: * Accurately document all lead interactions, updating CRM records, lead status, followup plans, and outcome updates. * Generate clear reports to support tracking of lead conversion rates and counselling effectiveness. Cross-functional Collaboration: * Liaise with the marketing and program teams to align on messaging, domain-specific course content, and recruitment strategies. Candidate Requirements: * Bachelor's degree in any discipline from a recognized institution. * Exceptional verbal and written communication skills in English and Malayalam. * Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity. * Comfortable in a target-driven environment with an emphasis on process compliance and detail. * Freshers are welcome; prior experience in academic counselling, admissions, telesales, or customer-facing roles is advantageous.

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