(02/11/2025) Team Leader Operations

11 hours ago

Bengaluru India Practo Technologies Private Limited Full time

Job Description Job Description: Call Center Team Leader/Assistant Manager for Practo-Assured Secondary Care Surgery Business Position Title: Call Center Team Leader/Manager Department: Practo Assured Secondary Care Surgery Business Location: [Specify Location] Experience: 5+ years in call center operations, with a focus on inbound and outbound lead management Employment Type: Full-time Key Responsibilities: 1. Team Management: . Lead a team of call center executives handling inbound and outbound leads for the secondary care surgery business. . Set clear performance goals, KPIs, and SLAs, ensuring targets are consistently met or exceeded. . Conduct regular team training to improve communication, product knowledge, and lead conversion skills. 2. Lead Management: . Oversee the handling of inbound inquiries and outbound follow-ups, ensuring timely and accurate responses. . Implement strategies to optimize lead conversion and enhance the customer journey from inquiry to surgery completion. . Work closely with the sales and operations teams to align lead management efforts with business objectives. 3. Process Optimization: . Develop and document standard operating procedures (SOPs) for lead handling and escalation processes. . Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions. . Utilize CRM and call center tools to track lead progress, analyze data, and report key metrics. 4. Customer Experience: . Ensure high-quality customer interactions that build trust and enhance the reputation of Practo Assured. . Handle escalations and resolve customer grievances in a professional and empathetic manner. 5. Collaboration and Reporting: . Collaborate with marketing, sales, and operations teams to align on lead generation strategies and ensure seamless execution. . Prepare and present weekly and monthly performance reports, highlighting key metrics, challenges, and achievements. Qualifications: . Bachelor's degree in any field (MBA preferred). . 5+ years of experience in a call center environment, with at least 2 years in a leadership or managerial role. . Proven track record of managing inbound and outbound leads and driving conversions. . Strong knowledge of CRM systems and call center tools. . Excellent communication and interpersonal skills. . Analytical mindset with the ability to interpret data and make data-driven decisions. . Experience in healthcare, particularly in secondary care or surgical services, is a plus. Key Skills: . Team leadership and mentoring . Lead generation and conversion optimization . Customer relationship management . Process development and optimization . Data analysis and reporting . Conflict resolution and problem-solving

  • Assistant Manager

    11 hours ago

    Bengaluru, India Collins Aerospace Full time

    Job Description Date Posted: 2025-10-28 Country: India Location: No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India Position Role Type: Unspecified Job Title: Assistant Manager - Project Management This role is responsible for developing the Project plan, project schedule, resource...

  • Operations Analyst

    2 days ago

    Bengaluru, India Deutsche Bank Full time

    Job Description Position Overview Job Title: Operations Analyst Location: Bangalore, India Role Description - Operations analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. - Candidate needs to ensure adherence to all cut-off times and quality of processing...

  • Risk Manager

    11 hours ago

    India Microsoft Full time

    Job Description Come build community, explore your passions and grow your career. If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers needs and...

  • [02/11/2025] Associate

    2 days ago

    Bengaluru, India HSBC Full time

    Job Description Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling...

  • ▷ [02/11/2025] Android Engineer

    2 days ago

    Bengaluru, India eBay Full time

    Job Description At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass,...

  • (28/10/2025) Team leader Operations

    1 week ago

    Bengaluru, India Allstate Full time

    Job Description At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • ▷ (02/11/2025) Senior Analyst, Sales Operations (I6)

    2 days ago

    Bengaluru, India Boomi Full time

    Job Description About Boomi And What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll...

  • SaaS Sales

    11 hours ago

    Gurugram, Gurugram, India Loop Subscriptions Full time

    Job Description About Loop - Loop is a subscription management platform for e-commerce brands on Shopify. Most of our business is in US market and some in Europe / ANZ region.We are growing very fast on back of strong product / merchant experience. We grew 5x in 2023, 3x in 2024, and is on track to grow 2.5x in 2025.We have been able to scale to $10m+ ARR...

  • ▷ [02/11/2025] Executive Assistant

    2 days ago

    Noida, India Gaurav Gupta Couture Full time

    Job Description About the Role The Executive Assistant will work closely with the Creative Director (Gaurav Gupta), supporting in managing day-to-day creative, communication, and coordination responsibilities. This role is ideal for someone from a Fashion Communication or Fashion Management background who understands the nuances of the fashion and luxury...

  • Team Leader Operations

    2 weeks ago

    Bengaluru, Karnataka, India FiveS Digital Full time

    Company DescriptionFiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. Over the past 15 years, we have expanded to 9 locations across India, including a diverse and inclusive BPM delivery center in Navi Mumbai. With a team of over 3500 members, we specialize in Customer Experience,...