Senior Manager

2 weeks ago

Mumbai, India Nexdigm Full time

https://www.nexdigm.com/about-us/who-we-are/

What’s in it for you?

Be the entrepreneurial leader of a growing vertical. Full freedom to build, grow and transform the future of finance operations.

Role Description

Build and scale the finance transformation practice. Own service delivery, team development, client acquisition, and practice visibility.

Key Result Areas:

1. Client Delivery Excellence:

Achieve 100% successful end-to-end delivery for CFO clients with no more than 2 escalations per quarter, ensuring timely and actionable governance meetings.

2. Process Efficiency Improvement:

Increase process efficiency by at least 5% year-over-year through automation or process redesign for recurring clients.

3. Financial Metrics:

Maintain timesheet default below 10% and reduce average collection days to under 60 days.

4. Client Relationship & Experience:

Attain a client satisfaction score (CSS) of 70–80% with an average rating above 4, while building strong operational relationships with at least 80% of the client base.

5. Team Development & Retention:

Mentor and develop junior team members into long-term contributors, conducting quarterly 360° feedback sessions and facilitating at least 8 technical or managerial training sessions annually.

6. Digital & Automation Initiatives:

Identify and implement automation solutions that yield measurable effort and time savings.

7. Business Growth & Culture:

Generate new business with 70% from CFO services, foster a culture of openness and collaboration, and lead quarterly process improvements that enhance delivery standards and empower junior staff through structured delegation.

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