Customer Success Global Shared Services Coordinator, Lhh Ctm
2 weeks ago
Description Position at LHH Global Global Shared Services Coordinator Customer Success The Global Shared Services Coordinator is part of the Customer Success Shared Services team The position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience Reporting Relationships Reports to the Customer Success Global Shared Services Director The position will regularly interact with Account Management teams within the US and globally Direct Reports None In this role you can expect to Key Accountabilities Referral Management Setup ORBIT program matrices and referral templates to align with contract Enter referrals into LHH Candidate Management System ORBIT Update cancel change status of records Interact with Account Services Management to receive data i e referrals PO s etc Manipulate data using excel prepare worksheets for system upload Billing Review Review referrals to ensure billing requirements met and set ready to bill Manage installment billing referrals to ensure all installments are billed in timely manner Manage international referrals and work directly with LHH staff globally Monitor and manage account request queues Salesforce Cases and or Shared mailboxes Landings Research Research social media to determine positive candidate outcomes and update ORBIT with new landings information All About You Bachelor s degree required candidates in progress of obtaining a Bachelor s degree will be considered Minimum of 1 year of professional experience in a corporate setting Event planning coordination experience a plus Demonstrated oral and written communication skills Proficient in computer data management skills including PPT Excel Word Outlook What we offer Growth opportunities within a human resources global leader We prioritize learning to stay agile in an increasingly competitive business environment We foster an open-minded environment where people spark new ideas and explore alternatives About LHH LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources Our full suite of offerings connects solutions that are traditionally siloed making LHH your single talent partner In a rapidly evolving landscape with complex challenges we create value across the entire professional talent journey From hiring great people developing skills and nurturing leaders to advancing individuals to the next stage of their careers LHH make talent your competitive edge We believe the future of work lies at the intersection of exceptional human care and innovation Powered by science technology and proprietary data analytics LHH s approach is crafted to align with your business strategy and culture delivering powerful sustainable and measurable impact LHH has a team of over 12 000 professionals across 60 countries and more than 50 years of experience As part of the Adecco Group we bring together global excellence local knowledge and centralized coordination for thousands of companies and millions of people worldwide Recruitment Development Career Transition LHH A beautiful working world LHH is an Equal Opportunity Employer Veterans Disabled
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