Catering Manager Jobs Opening in Hometriangle.com at Banaswadi, BangaloreLess
3 days ago
Role SummaryWe are looking for a Category Manager – Service Operations to design, launch, and continuously optimize HomeTriangle’s service offerings. This role will own category P&L, service design, SLA setting, data analysis of bookings, and writing tech requirements (PRDs) to improve the customer and provider experience.Key Responsibilities• Define new service categories, pricing, and SLAs based on market research.• Own category-level P&L, monitoring margins and growth targets.• Analyze bookings, cancellations, and ratings to identify gaps and improvement areas.• Build dashboards and reports to track SLA adherence, repeat rates, and category performance.• Collaborate with product teams to write PRDs and prioritize tech changes.• Work with operations and sales teams to ensure smooth rollout of new categories.• Train internal teams and vendors on new offerings and SLAs.• Conduct competitor benchmarking and continuously evolve offerings.Education & Experience• Bachelor's degree in Engineering, Economics, Statistics, Mathematics, or Commerce.• MBA in Operations/Strategy/Analytics from Tier-1/Tier-2 institutes (preferred).• 3–7 years of experience in marketplace operations, category management, or product operations.• Experience at companies like Urban Company, Swiggy, Zomato, Amazon, Flipkart, Ola is highly valued.Key Skills• Analytical skills (SQL, Excel/Google Sheets, dashboard tools like Metabase, Power BI).• Strong product thinking and ability to write PRDs.• Deep understanding of supply-demand dynamics, cancellations, pricing & incentives.• Strong communication and stakeholder management skills.• Process design mindset – able to create SOPs and scalable workflows.Key KPIs• SLA adherence (response times, job completion rate).• Service category NPS, repeat rate, and cancellation reduction.• Category revenue growth and margin targets.• Reduction in escalations & support tickets.• Successful rollout and adoption of tech/product changes..Key Skills• Analytical skills (SQL, Excel/Google Sheets, dashboard tools like Metabase, Power BI).• Strong product thinking and ability to write PRDs.• Deep understanding of supply-demand dynamics, cancellations, pricing & incentives.• Strong communication and stakeholder management skills.• Process design mindset – able to create SOPs and scalable workflows.Key KPIs• SLA adherence (response times, job completion rate).• Service category NPS, repeat rate, and cancellation reduction.• Category revenue growth and margin targets.• Reduction in escalations & support tickets.• Successful rollout and adoption of tech/productMore information about this Catering Manager JobPlease go through the below FAQs to get all answers related to the given Catering Manager jobWhat are the job requirements to apply for this Catering Manager job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Catering Manager What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, M.Com, BE/B.Tech, BSc What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Catering Manager is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Catering Manager position? Ans: There are immediate 1 job openings for Catering Manager in our Organisation. B.Com, M.Com, BE/B.Tech, BSc
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