Customer Support Associate

2 weeks ago


Mohali Chandigarh, India Linchpin Technologies Full time

Job Description Description We are seeking a Customer Support Associate to join our dynamic team in India. The ideal candidate will have 0-4 years of experience in customer service and a passion for helping customers. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Assist customers with product-related questions and issues, ensuring a high level of customer satisfaction. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with other departments to resolve customer issues and improve service quality. - Identify opportunities for process improvement and provide feedback to management. Skills and Qualifications - Excellent verbal and written communication skills in English. - Strong problem-solving skills with attention to detail. - Ability to work independently and as part of a team in a fast-paced environment. - Proficiency in using customer support software and CRM systems. - Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).



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