Only 24h Left Aps Engineer

At NICE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all aboutThe Application Performance Engineer APS engineer which is part of NICE Managed services will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients The Engineer will be responsible for Early identification troubleshooting and resolution of all incidents The Engineer will be also responsible for Incident management problem management and change management related to NICE Solutions How will you make an impact The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management problem management and change management Have you got what it takes Require 2-4 years experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP H 323 Good working knowledge on any of the following CISCO Unified contact center Enterprise UCCE CISCO Unified Communications Manager CUCM Avaya Aura Platform and Voice Media Gateways Should have worked in PBX ACD Good knowledge of Windows operating system Should have experience in installing configuring and supporting telephony network or server infrastructure Should have good troubleshooting and problem solving skills Should be willing to work in 24 7 Rotational shifts and weekends as well You will have an advantage if you also have Nice experience - advantage NICE Engage Certification preferred CCNA and MCSE certifications preferred AWS Azure HP Dell VMWare and Citrix certifications are a plus What s in it for youJoin an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 5097 Reporting into Tech Manager Role Type Individual ContributorAbout NICENICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law