Operations Associate, Personal Insurance
3 days ago
About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple accessible and inclusive for modern organizations Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030 through companies that care Plum is backed by Tiger Global and Peak XV Partners Having found exceptional product market fit we re in the midst of transitioning from start-up to scale-up and are looking for a rockstar Employee benefits consultant to capitalize on the huge demand for our product About Job Plum Personal In the midst of the healthcare crises like COVID and after multiple nudges from HRs and members in our customer base we realized something fundamental - while group medical coverage GMC takes care of the basics it can never replace the security of a personal insurance plan This insight led us to start building Plum Personal in April 2023 beginning with term insurance and later expanding into health insurance in June 2024 Since then the team has grown from 3 to 15 people and the business has scaled 5x - making it one of the newest and most exciting verticals at Plum We re just getting started and there s immense opportunity to shape how millions of Indians protect their families with truly personalized insurance solutions Having started Plum Personal we understood that policy placement and issuance is a lot more nuanced than what we thought initially While we ve built the initial processes we need someone who s passionate about building better processes and insurance partnerships with our partners This role involves managing end-to-end operational processes - from data and documentation to coordination with insurers - ensuring accuracy speed and compliance in every policy we issue Role Responsibilities Own and refine the end-to-end process of policy placement and issuance for Plum Personal Coordinate across insurer teams and internal stakeholders to ensure faster movement of cases and timely issuance Collaborate with insurers to design faster more reliable and scalable issuance workflows Identify and resolve operational bottlenecks across quoting documentation and policy issuance Build strong working relationships with insurer partners to ensure alignment and speed in execution Work closely with internal teams product ops and tech to automate and improve existing processes Bring a problem-solving and process-driven mindset to enhance customer experience and efficiency Track key metrics such as turnaround time error rates and process adherence - and use data to drive improvements Role Requirements 0-2 years of relevant work experience Strong oral and written communication skills Excel is your comfort zone - you can slice and dice data use formulas and build meaningful dashboards or trackers Intermediate proficiency preferred Strong analytical mindset - you enjoy using data to identify inefficiencies and drive improvements A collaborative team player who supports colleagues and always keeps the customer s interest at the center Solution-driven - you bring clarity not chaos and focus on fixing problems rather than just flagging them Proven examples of ownership - you ve taken initiative and delivered outcomes that went beyond your defined role
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