Associate/Sr Associate

22 hours ago

Bengaluru, Karnataka, India BrightCHAMPS Full time
Job TItle : Associate/Sr Associate - Student Experience

Job description

- Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience.

- Address concerns and refund requests with empathy, accuracy, and efficiency.

- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.

- Mentor students to ensure effective app usage and maximize learning outcomes.

- Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT.

- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Job requirements

- Candidates with minimum to 1 year of experience in customer experience or support roles.

- Strong communication skills, both written and verbal.

- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.

- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.

- A passion for education and a genuine interest in helping students succeed.

-

Job location

HSR Layout, Bangalore

WFO - 6 days a week | rotational Week off,

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