T2 - Associate Operations

Alight is a leading cloud-based human capital technology and services provider that powers confident health wealth and wellbeing decisions for 36 million people and dependents over 25 years The Alight Work life xc2 xae platform combines data and analytics with a simple seamless user experience Supported by our global delivery capabilities Alight Work life is transforming the employee experience for people around the world With personalized data-driven health wealth pay and wellbeing insights Alight has more than 16 000 colleagues spanning the globe proudly serving 4 300 clients and their more than 36 million employees and dependents An associate is responsible for ensuring we deliver timely and accurate information to all participants Associate should identify process improvements by identifying issues process delays and quality problems and recommend solutions Should work with the Leads and others to resolve participant issues Key Responsibilities - Understands and contributes positively to meeting client SLAs PGs Maintain internal client defined quality scores Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards Ensuring proper documentation and follow-ups and follow SOPs Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision Helps in identifying issues process delays and quality problems and recommends solutions and executes Work with leads to ensure delivery in accordance with standard operating procedures Take complete ownership of self-learning development Ability to work in a fast-paced environment with short deadlines Able to practice logical reasoning and critical thinking Eligibility to Apply Bachelors degree in B Com B A BBA No Full time MBA MCA B Tech BE B Ed 2-4 years of work experience Excellent verbal and written communication skills Can work evening night shifts as per business requirement Basic computer knowledge MS-Office Excel Good analytical skills attention to detail BenefitsWe offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity adoption leave continuing education and training as well as a number of voluntary benefit options By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies Background checks may include some or all the following based on the nature of the position SSN SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and or drug test You will be notified during the hiring process which checks are required by the position Our commitment to Diversity and InclusionAlight is committed to diversity equity and inclusion We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported We know that diverse teams are stronger more innovative and more successful At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive Join us in building a brighter more inclusive future Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local law In addition we take affirmative action to employ and advance in the employment of qualified minorities women disabled persons disabled veterans and other covered veterans We offer you a competitive total rewards package continuing education training and tremendous potential with a growing worldwide organization DISCLAIMER Nothing in this job description restricts management s right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries partners or purchasers of Alight business units