Inside Sales Executive

4 days ago

Mumbai India AsmitA Organic Farms Full time

Job Description

Office Address: Mira Road, Mumbai (5-10 minutes from Mira Road Railway Station)

Working Hours: 10:00 AM 6:00 PM

Working Days: Mon-Sat

Website: www.asmitagroup.com

Industry : FMCG (Organic Food Products)

Job Summary

We are looking for a proactive and customer-oriented Inside Sales Executive with experience in the food and premium FMCG sector. This role will support the sales team, manage client relationships, resolve queries, and actively generate new B2B leads across corporates, export markets, and premium/organic product channels to drive business growth.

Key Responsibilities

- Serve as the primary contact for B2B clients (corporates, distributors, retailers, and export clients) for product details, pricing, order status, and promotions.
- Handle and resolve customer complaints/queries within agreed timelines to ensure service excellence.
- Coordinate with logistics, warehouse, and accounts teams for order processing, dispatches, stock availability, and payment follow-ups.
- Generate and qualify new B2B leads in corporates, premium retail, chains, and export markets via research, cold calling, networking, and digital platforms.
- Identify and onboard new export clients through trade portals, online platforms, and market research.
- Build and maintain a pipeline of prospects; share qualified leads with sales for closure.
- Assist the sales team in preparing quotations, proposals, and presentations.
- Track market trends, competitor activity, and customer insights to identify opportunities.
- Maintain accurate lead trackers, sales data, and complaint-resolution logs.
- Prepare MIS reports on lead generation, order fulfilment, and service performance.
- Suggest process improvements to enhance customer satisfaction and efficiency.

Key Requirements

- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- 2 to 4 years of experience in B2B sales support, lead generation, or customer service within the food/FMCG industry (preferably premium/organic products).
- Exposure to corporate sales, exports, or gourmet/premium distribution preferred.
- Demonstrated success in lead generation and opportunity conversion.
- Strong communication, negotiation, and relationship management skills.
- Proficiency in MS Office (Excel, Word, PowerPoint); familiarity with CRM tools is a plus.
- Ability to manage customer complaints professionally and ensure timely resolution.

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