Hardware Technical Support Engineer

4 weeks ago

Bengaluru, Karnataka, India Posha Full time
Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action: https://bit.ly/hownymbleworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Hardware Technical Support Engineer at Posha, you'll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.

What will my work responsibilities look like if I join Nymble?

- Collaborate with the customer success team to deliver an exceptional user experience.
- Diagnose and troubleshoot hardware and software issues with precision and efficiency.
- Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
- Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
- Recreate and test field issues to ensure accurate problem identification and resolution.

What makes you a match for us?

- You have a Bachelor's degree in Electronics, Electrical, or Mechanical Engineering.
- You bring 2+ years of hands-on experience troubleshooting electronic hardware, embedded systems, or electromechanical assemblies.
- You prefer working directly with hardware, embedded systems, diagnosing issues at the component level—not just software or or cloud-based support.
- You thrive in a hardware-focused environment, addressing product-level issues rather than general IT support tickets.
- Proficiency in using Microsoft Office suite.
- Comfortable working in rotational U.S. shifts (10 PM to 12 PM IST)

What Sets You Apart

- Problem-Solving Prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
- Communication Skills: You can explain technical concepts clearly to both technical and non-technical audiences.
- Attention to Detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
- Customer-Centric Mindset: You're passionate about providing exceptional support and enhancing user satisfaction.

Working at Posha

- What users have to say about our Product
- Twitter love from users
- How does Nymble cook
- Our Website
- Read Our Story

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