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Urgent Senior User Assistance Developer

4 weeks ago

Bengaluru, Karnataka, India SAP Full time
Job Description

In this role, you won t just lead a team you ll set the tone for how our users experience SAP s data and analytics tools. With your strategic mindset, you ll transform technical complexity into actionable, engaging content that empowers users to achieve their goals. From in-product guidance and tutorial videos to comprehensive documentation and UX editorial, your leadership will ensure that every piece of content enhances the user journey and delivers value.

You ll partner with cross-functional teams to define and execute content strategies, balancing creativity with user-focused precision. Your ability to inspire, mentor, and drive innovation within the team will be critical to delivering an exceptional user assistance experience that helps SAP s customers unlock the full potential of their data.

This is your opportunity to lead with purpose, innovate with impact, and make your mark by shaping how users interact with some of the most powerful analytics solutions in the world.

Key Responsibilities:

- Team Leadership & Development: Lead a team of User Assistance (UA) developers who design and create technical documentation, in-product guidance, tutorials, and multimedia for cloud-based data and analytics solutions. Foster an environment of continuous learning, setting clear goals, and empowering your team to achieve them.
- Content Strategy & Delivery: Define and oversee the creation of high-quality UA deliverables, ensuring content is user-focused, highly usable, and delivered on time. Maintain adherence to SAP s standards, guidelines, and industry best practices, driving innovation and vision within the SAP-wide UA community.
- Collaboration Across Teams: Partner with UX designers, product managers, developers, and subject-matter experts to align content with product features and the overall user experience. Facilitate collaboration with external stakeholders, including customers and partners, to refine content based on real-world feedback and evolving business needs.
- Strategic Thinking & Innovation: Contribute to and shape the long-term strategy for UA deliverables, processes, and tools. Define and share innovative UA concepts aligned with SAP s strategic direction, advocating for new approaches that elevate user assistance across the organization.
- Content Quality & Consistency: Ensure all content maintains the highest standards of accuracy, consistency, and linguistic correctness. Oversee editing, proofreading, and adherence to content architecture, terminology, and guidelines. Advocate for clear, translatable, and user-centered UI texts to enhance the overall experience.
- Research, Testing & User Insights: Identify and address user needs by conducting research, usability tests, and engaging with internal and external data sources. Leverage these insights to refine content, anticipate challenges, and deliver an intuitive and seamless experience for users.
- Process Improvement: Drive initiatives to improve UA tools, processes, and concepts while promoting SAP standards and guidelines. Lead efforts to continuously optimize workflows and introduce innovative solutions for content delivery and management.
- Accountability & Role Modeling: Act as a role model for the team, demonstrating accountability, commitment, and proactive problem-solving. Foster open and transparent communication, encouraging a culture of trust, collaboration, and excellence.

What you bring in

- Expert in Data & Analytics Leadership: Deep understanding of data management, business intelligence, and analytics tools, with experience leading teams that create content for complex solutions. Familiarity with SAP s data and analytics ecosystem or similar products is a significant advantage.
- Strategic & Visionary Thinking:08-12 yearsof proven ability to develop and execute content strategies that align with business goals and user outcomes. Capable of anticipating future trends and adapting content approaches to meet evolving user and market needs.
- Content Excellence: Exceptional skills in creating and guiding diverse content formats, including help documentation, tutorials, multimedia content, and UX copy, while ensuring quality, consistency, and user focus across all deliverables.
- Collaborative Leadership: Demonstrated success in leading cross-functional collaborations with UX designers, developers, product managers, and external stakeholders to align content efforts with broader organizational goals.
- Usability & User Advocacy: Strong experience in leading user research initiatives, such as usability testing, and incorporating insights to improve both content and product design. Ability to advocate for the user in all content-related decisions.
- Influential Communication: Excellent interpersonal and leadership communication skills to inspire and guide teams while engaging with technical and non-technical stakeholders. Ability to provide constructive feedback and foster a culture of continuous improvement.
- Project & Team Management: Skilled at managing large-scale content projects and leading teams in an agile environment. Ability to set priorities, manage multiple deadlines, and ensure the timely delivery of high-quality deliverables.
- Language Proficiency & Accessibility: Mastery of the English language, with the ability to ensure that all content is clear, engaging, and accessible to diverse audiences globally.

Desired Skills & Experience:

- Domain Leadership: Advanced expertise in the data and analytics domain, particularly within SAP s ecosystem, with a track record of leading impactful content initiatives.
- Innovation & Strategic Alignment: Experience driving innovation in content strategies and aligning them with business objectives to deliver value across the organization.
- Customer-Centric Approach: Proven ability to integrate user feedback into content strategies and facilitate customer engagement activities to refine and improve content quality.
- Multimedia Leadership: Experience in overseeing multimedia content creation, such as tutorial videos, and ensuring seamless integration of content into modern UI/UX frameworks.