Support Ops Specialist

3 weeks ago

India Amazon Music Full time
Job Description

DESCRIPTION

Amazon is seeking highly motivated Specialists for its Fulfillment by Amazon's (FBA) Support Operations team in Hyderabad. FBA is a growing business built around Amazon's world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long-term vision is that customers can order and receive a sellers product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with removal returns related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.

Key job responsibilities
- Running investigations and manual research on return requests related to losses occurred during FBA processes following SOPs to determine an accurate seller-facing decision.
- Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and related tools.
- Communicating effectively internally with respective teams and externally with seller sharing the outcomes of the investigations (email/ticketing only, no phones, in EU5 languages).
- Analyzing data and then applying critical thinking to make judgment
- Escalating when actions needed deviate from defined SOPs.
- May identify process improvement opportunities (enhancements and pain points) at process/ function level.
- May be involved in testing new tools/processes and recommending improvements.
- Success is determined by achieving productivity, quality, accuracy, and utilization metrics.

BASIC QUALIFICATIONS

. Experience with Microsoft Office, including Outlook, Word, and Excel
. Fluent English in written and verbal
. Exceptional analytical and data gathering skills
. Excellent communication and comprehension skills

PREFERRED QUALIFICATIONS

. Fluent English with at least another European language is required (German, French, Italian, Spanish)
. Bachelor's Degree.
. Experience in a production environment and proven track record of achieving productivity and quality targets.
. Previous experience in a contact center environment.
. Experience in problem solving, including the ability to recognize non-obvious patterns.
. Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
. A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
. Demonstrated positive, results oriented attitude.
. Excellent team player capable of learning and sharing knowledge in a team environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • ML Ops Specialist

    4 weeks ago

    maharashtra, india, india Deloitte Full time

    Hi, We are looking for Candidates who are having experience as ML Ops Specialist Role. Experience Required: 6+ years. Location: Pan India Responsibilities: Develop and maintain automated processes for deploying machine learning models into production while ensuring adherence to governance policies related to quality, monitoring, and compliance. Implement...

  • ML Ops Specialist

    4 weeks ago

    maharashtra, india, india Deloitte Full time

    Hi, We are looking for Candidates who are having experience as ML Ops Specialist Role. Experience Required: 6+ years. Location: Pan India Responsibilities: Develop and maintain automated processes for deploying machine learning models into production while ensuring adherence to governance policies related to quality, monitoring, and compliance. Implement...

  • Finance Ops Supporter

    3 weeks ago

    kerala, india, india XYLEM LEARNING Full time

    Job Description: Finance Ops Supporter (FOS) Department: FinZ Organization: Physics Wallah Position Summary: As an FOS at Fin-Z, You will lead sales and business development efforts within an assigned centre, You will be responsible for building and nurturing client relationships, identifying business opportunities, and ensuring the successful implementation...

  • Finance Ops Supporter

    3 weeks ago

    kerala, india, india XYLEM LEARNING Full time

    Job Description: Finance Ops Supporter (FOS) Department: FinZ Organization: Physics Wallah Position Summary: As an FOS at Fin-Z, You will lead sales and business development efforts within an assigned centre, You will be responsible for building and nurturing client relationships, identifying business opportunities, and ensuring the successful implementation...

  • Professional Services Ops Specialist

    4 weeks ago

    india AppZen Full time

    Role: Professional Services Ops SpecialistWe are looking for a Professional Services Analyst to support the operational and analytical needs of our Professional Services and Customer Success teams. This role requires a data-driven, detail-oriented professional with experience in professional services operations within a SaaS company, project management, and...

  • Global Markets Ops Specialist

    3 days ago

    India PayPal Full time

    About Our TeamWe're seeking an exceptional candidate to fill this critical role within our Global Markets organization. As a Global Markets Ops Specialist, you'll play a pivotal part in driving business growth, improving efficiency, and streamlining operating systems. You'll collaborate with cross-functional teams to develop and implement strategic...

  • Support Ops Manager II, FBA Support Operations

    4 weeks ago

    India Amazon Music Full time

    Job Description DESCRIPTION Support Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon's world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers...

  • Support Ops Manager II, FBA Support Operations

    4 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon's world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to...

  • Implementation and Support Specialist

    4 hours ago

    India Support Studio Technologies Full time

    **Job Overview:**Support Studio Technologies is seeking a skilled Technical Consultant for SAP Plant Maintenance to lead and participate in full lifecycle SAP PM implementations, rollouts, and support activities.In this role, you will be responsible for implementing, rolling out, supporting, and customizing SAP PM solutions, along with contributing to...

  • Ops Specialist, AMXL Proactive Execution

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The Ops Specialist will be supporting an operations team handling the end-to-end product and...

  • Central Ops Support Executive, IN EF Launch

    3 weeks ago

    India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The Central Ops Support Executive is expected to remotely support the on-boarding of sellers, including...

  • Central Ops Support Executive, IN EF Launch

    3 weeks ago

    india myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The Central Ops Support Executive is expected to remotely support the on-boarding of sellers, including...

  • Sr. Ops Associate

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONWe are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace.The Sr. Ops...

  • E&M IP/OP Medical Coder

    4 weeks ago

    india SourceHOV Full time

    Job Description - E&M IP/OP CodingHiring for Certified Diagnostic E&M IP/OP Experienced Medical Coders (US Healthcare)Certifications Required (Any One):Certified Professional Coder (CPC)Certified Outpatient Coder (COC)Certified Coding Specialist (CCS)Certified Inpatient Coder (CIC)Certification must be maintained as Active.Experience:Atleast 1 year coding...

  • Sre Ops

    2 weeks ago

    India Bloom Consulting Services Full time

    **SRE Ops ( Job ID : 000001353 )**: NA Experience **4 - 8 years** Offered Salary Notice Period **Not Disclosed** 3. Ability to troubleshoot database level problems and strong fluency in SQL 4. Ability to work with monitoring and trending systems, such as Nagios. 5. Strong knowledge of UNIX scripting and automation. 6. Strong knowledge of networking as...

  • IT Support Specialist

    9 hours ago

    India CERES Environmental Services Inc Full time

    Job Title: IT Support SpecialistAt CERES Environmental Services Inc, we are seeking a highly skilled IT Support Specialist to join our team. This is an exciting opportunity for a motivated and detail-oriented individual to provide top-notch technical support to our employees.Key Responsibilities:Install and configure computer hardware, operating systems, and...

  • HR Ops Admin

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce Are you an experienced, entrepreneurial leader with a strong work ethic If yes, this opportunity will appeal to you.Amazon is looking for a HR Ops Admin for Amazon Business.We are looking for customer obsessed,...

  • Senior SAP SuccessFactors Implementation Specialist

    4 hours ago

    India Support Studio Technologies Full time

    We are looking for a seasoned SAP SuccessFactors professional to join our team at Support Studio Technologies. As a Senior SAP SuccessFactors Implementation Specialist, you will be responsible for leading the implementation of our Recruiting Management and Onboarding solutions.To succeed in this role, you will need to have a strong background in SAP...

  • PayPal Support Specialist

    6 days ago

    India PayPal Full time

    About the RoleThe Customer Support Specialist role plays a vital part in PayPal's strategic initiative to transform customer service. As a member of our Enterprise Servicing Specialist (ESS) team, you will manage a portfolio of large merchant customers, equipped with cutting-edge tools and comprehensive support to provide exceptional servicing, maintenance,...

  • Ea+sales Ops

    7 days ago

    India Comviva Full time

    **Executive Assistant + Sales OPs **About company** Comviva is changing the world through digital experiences. Our innovative portfolio of digital solutions and platforms bring greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and bring efficiency. From maximizing...