SCM Clinical Support Analyst

2 days ago


Hyderabad India HTC Global Services Full time

Job Description Job Description About the Role: We are seeking a SCM Clinical Support Analyst with 3 to 8 years of hands-on experience supporting Allscripts Sunrise Clinical Manager. Requirements - Provide day-to-day application support for Sunrise Clinical Manager modules (e.g., documentation, orders, medication administration). - Perform system configuration, build, and testing of SCM forms, rules, order sets and alerts. - Collaborate with clinical end users to gather requirements and optimize workflows. - Troubleshoot application issues, perform root cause analysis, and coordinate resolution with vendors or technical teams. - Participate in SCM upgrades, patches, and testing cycles, including regression and user acceptance testing (UAT). - Maintain security roles, user access provisioning, and application audit controls. - Document application changes, configurations, and standard operating procedures. - Analyze system performance, recommend improvements, and support enhancement initiatives. - Engage in on-call rotation and provide after-hours support as needed.



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