Operations Manager- Technical Sales Support

Build Your Career at InformaticaWe seek innovative thinkers who believe in the power of data to drive meaningful change At Informatica we welcome adventurous work-from-anywhere minds eager to tackle the world s most complex challenges Our employees are empowered to push their bold ideas forward and we are united by a shared passion for using data to do the extraordinary for each other and the world xe2x80x8bOperations Manager- Technical Sales SupportWe re hiring an Operations Manager - Technical Sales Support to lead our global cloud infrastructure team in Bangalore Hybrid You ll ensure secure scalable cost-effective cloud environments for demos and enablement leading a global support team and collaborating with Sales Cloud Architects and Partners to lead technical sales excellence You will report to the Director Technical Sales SupportYou will work with Technical Sales systems to build automation that streamlines workflows reduces cloud costs and speeds environment readiness Partnering with R D and DevOps you ll manage platform operations like patching and upgrades to ensure uninterrupted demos Regular collaboration with IT Security and InfoSec teams will maintain compliance Success requires expertise in hybrid multi-cloud architecture security and governance You ll also mentor your team coordinate with Sales and IT and manage 24 7 support for reliable operations Technology You ll UseCloud Platforms AWS Azure GCP Oracle cloud Docker Kubernetes Infrastructure automation MonitoringYour Role Responsibilities Here s What You ll Do Lead a global operations and support team providing 24x5 support provisioning monitoring and incident response for technical sales cloud environments used in demos PoCs and training Provision maintain and decommission cloud infrastructure AWS Azure GCP and Oracle Cloud resources helping all Technical Sales team members perform demo related activities Ensure systems uptime and reliability through monitoring alerting and observability frameworks Perform performance tuning of runtime environments VMs docker containers and hybrid deployments Improve automation plans to refine provisioning and deployment of technical sales resources Collaborate with Technical Sales IT Partner teams and product teams to align priorities and enhance infrastructure Lead infrastructure projects focused on improving performance reliability scalability and cost control Implement resource governance to ensure compliance and manage cloud spend Oversee risk and incident management with clear escalation and prompt resolution Forecast resource usage and capacity planning to balance demand without overspending Develop operational roadmaps and provide transparent reporting on environment health and indicators to leadership What We d Like to See 10 years in cloud infrastructure DevOps or operations 3 years in leadership Experience managing cloud-based technical sales environments on AWS Azure GCP or Oracle Cloud Expertise in mission-critical global environments cloud security compliance and multi-cloud operations Experience with global support models and on-call management Proficient in infrastructure automation scripting Docker and Kubernetes Analytical with an ability to improve cloud spend using usage data Translate technical needs into scalable solutions Preferred Skills Knowledge of Informatica IDMC platform runtime configuration deployment and tuning Experience supporting Sales demos PoCs and enablement platforms Proven collaboration with Technical Sales GSI and Partner teams Project management skills across infrastructure projects Perks Benefits Comprehensive health vision and wellness benefits Paid parental leave adoption benefits life insurance disability insurance and 401k plan or international pension retirement plans Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program ESPP Comprehensive Mental Health and Employee Assistance Program EAP benefit Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations At Informatica our employees are our greatest competitive advantage So if your experience aligns but doesn t exactly match every qualification apply anyway You may be exactly who we need to fuel our future with innovative ideas and a thriving culture Informatica NYSE INFA a leader in enterprise AI-powered cloud data management brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets We pioneered the Informatica Intelligent Data Management Cloudxe2x84xa2 that manages data across any multi-cloud hybrid system democratizing data to advance business strategies Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica Connect with and Informatica Where data and AI come to life xe2x84xa2