(19/10/2025) Support Team Executive

19 hours ago

Hisar HR IN Gourmet Glide Private Limited Full time

About Us At Gourmet Glide Private Limited we believe life should be simple convenient and connected That s why we created MyRider a super app offering food delivery on-demand delivery parcel services and taxi rides Our mission is to empower local stores restaurants and service providers by giving them the tools to grow in today s digital world Role Overview We are looking for Support Team Executives to manage smooth communication between customers delivery partners riders and restaurant vendor partners on the MyRider platform This role is primarily office-based focusing on coordinating orders handling support calls resolving issues and ensuring a seamless delivery experience for all stakeholders Responsibilities Handle inbound and outbound calls with restaurants delivery partners and customers Monitor ongoing orders and proactively coordinate between restaurants and riders to ensure timely delivery Address and resolve order-related issues including delays cancellations or special requests Update order status and communication logs in internal systems in real time Escalate unresolved issues to relevant departments promptly Maintain high-quality customer service standards and ensure smooth daily operations Support team in preparing daily operation reports and delivery summaries Required Qualifications and Skills Bachelor s degree in any field preferred 0-1 year of experience in customer support operations or communication roles Excellent communication skills in English and Hindi Strong problem-solving attitude and ability to handle pressure situations Basic computer knowledge and ability to work with order tracking systems Willingness to work in shifts including weekends or evenings if required What We Offer Competitive salary work from home flexibility Opportunity to work in a fast-growing tech startup environment Hands-on exposure to real-time delivery and customer experience operations Career growth opportunities in operations support and management Location - Haryana Share your CV at - hrmyrider gmail com Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Flexible schedule Paid sick time Work from home

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