▷ (Urgent Search) Vendor Operations Manager, Trust And Safety

Minimum qualifications Bachelor s degree or equivalent practical experience 5 years of experience in data analytics Trust and Safety policy cybersecurity or a related field Experience in working with SQL Python Preferred qualifications Certification in the industry standard operations or Project management e g PMP Experience in leading projects in a changing global setup and ability to learn and thrive in ambiguity Experience in managing data quality processes with the ability to identify efficiency and quality improvement opportunities Experience with extended workforce business processes or vendor management Excellent stakeholder management skills with the ability to collaborate and build consensus Excellent problem-solving and thinking skills with attention to detail in a changing environment About the job Trust Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products They use technical know-how excellent problem-solving skills user insights and proactive communication to protect users and our partners from abuse across Google products like Search Maps Gmail and Google Ads On this team you re a big-picture thinker and strategic team-player with a passion for doing what s right You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety In this role you will be responsible for driving operations for global abuse fighting and making Trust and Safety s vendor operations excellent You will work in partnership with product functions to understand their needs and help identify the best vendor strategy to deliver them You will partner with vendor operations teams across locations to drive excellence throughout the vendor operations You will focus on solutions and operational execution You will work globally and cross-functionally with several internal stakeholders through relationship building and communication You will manage global election operations for multiple elections happening world-wide across regions and time-zones At Google we work hard to earn our users trust every day Trust Safety is Google s team of abuse fighting and user trust experts working daily to make the internet a safer place We partner with teams across Google to deliver bold solutions in abuse areas such as malware spam and account hijacking A diverse team of Analysts Policy Specialists Engineers and Program Managers we work to reduce risk and fight abuse across all of Google s products protecting our users advertisers and publishers across the globe in over 40 languages Responsibilities Manage projects and operations in a global setup Monitor measure and communicate project progress potential risks delays and team performance to teams executives and other sponsors Understand internal tools and processes and leverage those to promote automation and increase work efficiency and quality Collaborate with multiple stakeholders to Trust and Safety across Product Policy and Engineering teams and drive projects that improve the quality of vendor operations and make the products safer and drive Turnaround Time TAT Decision Quality Service Level Agreement SLA adherence across vendors Manage Purchase Orders POs and Invoices across the vendors Work with sensitive content or situations and can be exposed to graphic controversial or upsetting topics or content Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also and If you have a disability or special need that requires accommodation please let us know by completing our