Member Of Technical Staff – Tech Ops

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all Position Summary We are looking for an Alert Incident Management Associate to join our Alert Incident Management team which is part of Cloud Infrastructure Engineering Network Operations Centre You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders As a NOC liaison you will identify and execute on opportunities to adopt new processes within the team This is NOT a directly client-facing role However every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike The Team NOC Alert Incident Management is a Global Operations team that is responsible for 24 7 365 support of the core athenaNet application Collector Clinicals all supporting Platform and Product technology services the entire supporting infrastructure both public and private cloud for core athenaNet athenahealth Enterprise applications and more things to come This team is laser focused on availability reliability stability scalability customer experience and development of large-scale distributed computing problems and performance of the application s they support while ideally spending 50 of the time reacting to issues and the remaining 50 of the time is to make the entire system better Laser focused on availability scalability and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code Job Responsibilities Alert Management Resolution - 40 Incident Management - 30 Continuous Improvement - 20 Turnover Team Meetings Vendor management Ticket Work - 10 Typical Qualifications 3 - 6 years of professional experience in an IT Technology environment Bachelor s or Master s Degree - B E B Tech B C A The role will be for a standard shift during the weekdays and for rotational shifts on weekends Strong system administration Linux administration skills Previous experience working with database technology Oracle MySQL Postgres etc Proven operational background and best practices Experience working with a Fault Management Monitoring tool such as Assure1 Netcool Zabbix SolarWinds Nagios iCinga Kibana Grafana Splunk xMatters WorldPing AppDynamics Thousand Eyes Prometheus DataDog Working knowledge of Confluence Jira or similar ticketing system Experience working with cross-functional groups and teams to achieve common goals Experience supporting a web application in a production environment Experience creating technical documentation and SOPs Experience delivering communications with both technical and non-technical stakeholders NOTE We make every attempt to keep a consistent schedule for all team members However a need may arise where you ll be asked to work outside of your regular schedule About athenahealth Our vision In an industry that becomes more complex by the day we stand for simplicity We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all Our company culture Our talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count Our award-winning culture is built around shared values of inclusiveness accountability and support Our DEI commitment Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way That s one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve What we can do for you Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs We also encourage a better work-life balance for athenistas with our flexibility While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environment full-time With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued Learn more about our culture and benefits here athenahealth com careers