Assistant Manager

Job Title Assistant Manager - Fulfilment Operations Location Bangalore About Unilever Be part of the world s most successful purpose-led business Work with brands that are well-loved around the world that improve the lives of our consumers and the communities around us We promote innovation big and small to make our business win and grow and we believe in business as a force for good Unleash your curiosity challenge ideas and disrupt processes use your energy to make this happen Our brilliant business leaders and colleagues provide mentorship and inspiration so you can be at your best Every day nine out of ten Indian households use our products to feel good look good and get more out of life - giving us a unique opportunity to build a brighter future Every individual here can bring their purpose to life through their work Join us and you ll be surrounded by inspiring leaders and supportive peers Among them you ll channel your purpose bring fresh ideas to the table and simply be you As you work to make a real impact on the business and the world we ll work to help you become a better you About Bangalore Hub Unilever Operations UniOps is the global technology and operations engine of Unilever offering business services technology and enterprise solutions UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit About the Role This role oversees end-to-end Source-to-Pay S2P operations with a focus on PR-to-PO management supplier coordination helpdesk support and system optimization The position requires strong expertise in COUPA and procurement processes along with governance and PMO capabilities to ensure compliance operational excellence and continuous improvement Key Responsibilities Operational Management Oversee PR-to-PO helpdesk and automated buying operations managed by the service provider Ensure timely order fulfilment accurate requisition processing and resolution of procurement issues Enforce procurement policies controls and compliance standards across all service lines Support audits Corporate GCAD SOX Statutory and ensure timely closure System Technical Expertise COUPA Act as COUPA subject matter expert for issue resolution and user support Drive system enhancements configurations and testing for efficiency and automation Monitor system performance and implement improvements proactively Helpdesk User Support Oversee procurement helpdesk operations ensuring timely query resolution Develop SOPs knowledge base articles and training materials to improve user adoption Maintain high customer satisfaction scores for helpdesk services Team Stakeholder Management Lead and mentor the operations team for day-to-day procurement activities Collaborate with Finance IT and Business Units for seamless S2P operations Manage vendor relationships and ensure SLAs are consistently met PMO Governance Develop and maintain project plans for PR-to-PO initiatives ensuring timely delivery Track KPIs cycle time compliance cost savings user satisfaction and publish monthly reports Prepare leadership dashboards and presentations for performance reviews Identify risks manage dependencies and implement mitigation strategies Drive transformation initiatives and process improvement projects Qualifications Skills Education Bachelor s degree in finance Supply Chain Business Administration or related field MBA Chartered Accountant or Procurement Certification CIPS ISM preferred Experience 8 years in S2P Procurement operations including 3 years in a managerial role Proven expertise in order fulfilment helpdesk management and vendor stakeholder engagement Technical Expertise Strong functional and technical knowledge of COUPA P2P Invoicing Supplier Portal Analytics Configurations Hands-on experience with ERP systems SAP Oracle and procurement automation Core Skills Advanced analytical and problem-solving capabilities with a focus on process improvement Excellent leadership communication and stakeholder management skills Ability to drive governance compliance and PMO reporting for procurement initiatives Why Join Us Work on high-impact projects that influence key business decisions Collaborate with cross-functional teams in a dynamic environment Opportunity to innovate and shape operational strategy for the organization Competitive compensation and a culture that values growth and learning Please Note All official offers from Unilever are issued only via our Applicant Tracking System ATS Offers from individuals or unofficial sources may be fraudulent please verify before proceeding