Process Excellence

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more What you ll do The CVM is accountable for spearheading comprehensive process transformation initiatives leveraging the SAP Signavio suite or equivalent transformation solutions This includes driving programs aimed at identifying inefficiencies optimizing business processes and aligning operational workflows with customer experience objectives The CVM leads cross-functional squads to accelerate simplification digitalization and automation opportunities across end-to-end process transformations These initiatives span multiple local markets group functions and VOIS Leading the design and documentation of business processes using Signavio Process Manager ensuring clarity completeness and alignment with business requirements Establishing and enforcing modeling guidelines and standards to maintain consistency and quality across the organization The CVM collaborates closely with stakeholders to identify high-value use cases perform data transformations and conduct in-depth analyses This role is instrumental in deriving actionable data-driven process insights and exploring advanced capabilities such as Process Automation Task Mining and Machine Learning The CVM ensures that transformation outcomes are measurable sustainable and aligned with strategic goals by overseeing value realization performance tracking and change enablement activities Acting as a strategic advisor throughout the Signavio-led transformation journey the CVM consults with stakeholders on strategic direction formulates actionable recommendations and advises on the design and implementation of optimal organizational structures The CVM is responsible for designing and refining transformation methodologies shaping and scoping initiatives aligning them with business strategy eliciting requirements and benefits and ensuring traceability of value throughout the Agile project lifecycle The role demands a strong affinity for Big Data and Process Mining coupled with analytical thinking to uncover insights and drive innovation Who you are Role Accountabilities Drive end-to-end transformation programs aligned with strategic priorities for measurable business outcomes Manage identification execution and tracking of value delivery across transformation projects and validate business requirements and assess risks to ensure strong delivery Collaborate with IT and business teams to maximize SAP Signavio capabilities Build relationships with senior stakeholders acting as a trusted advisor in transformation Identify CI initiatives for cost efficiency and service excellence and maintain a robust transformation forecast for backlog planning and prioritization Utilize process mining tools for actionable insights and value realization Design reusable approaches for RPA ML and AI transformation capabilities and partner with Scrum Masters and Product Owners for effective business change execution Align transformation initiatives with digital strategy Foster a positive inclusive work environment promoting collaboration and continuous development Develop comprehensive delivery plans for timely execution of transformation initiatives Partner with SMEs and IT teams for alignment and present findings to senior leadership Lead governance activities including business case preparations and financial performance management and Oversee transformation demand intake and prioritize based on strategic alignment Lead leveraging the SAP Signavio suite for process optimization and data-driven decisions and collaborate with leadership to execute business strategies for growth and operational excellence Gather and consolidate data for senior leadership reporting ensuring accuracy Evaluate proposals and act as a liaison for effective problem resolution Essential Minimum of 10 - 15 years of experience in a managerial role with a proven track record in customer value management Proficiency in SAP Signavio or any equivalent solutions and SAP ERP systems is required Strong leadership strategic thinking financial acumen and excellent communication skills Results-oriented customer-focused and able to thrive in a fast-paced environment Experience of leading and managing business transformation consulting projects using lean six sigma AGILE PMP methodology Strong data analytics experience Present complex technical issues in a simple and understandable way Bring an affinity for Big Data Process Mining analytical thinking Excellent business acumen and understanding of the role of the capability in contributing to business value Familiar with quality and business excellence tools and approaches such as Six Sigma TQM Lean 5S TOC etc Excellent coaching mentoring skills to on-board new people in advisory A strong customer-centric focus with an entrepreneurial mind-set ability to function with a high degree of autonomy Excellent detailed written and verbal communication skills Systemic problem solver adept at implementing solutions to solve root cause of problems Ability to work independently and to establish priorities VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey