Education Services Practice Director

Job Description

The Role

Veeva Education Services designs and delivers training and certification programs that drive the successful implementation, administration, and adoption of Veeva products. Serving customers, partners, and employees, our mission is to build a competent ecosystem of Veeva users worldwide. We are seeking an experienced leader to drive the growth and effectiveness of our Education Services practice in India. This role is critical to scaling our training offerings to meet the needs of a rapidly expanding market. You will oversee a distributed team of technical instructors, ensuring their success in delivering high-quality learning experiences while achieving key business metrics.

The successful candidate is a self-directed servant leader with a demonstrated work ethic and high levels of productivity. You are equally adept at developing people and running a business, with proven expertise in managing profitable training P&L (budgeting, forecasting, and expense management). You bring strong analytical skills to assess delivery team contributions through process, metrics, and planning, and you excel at creating development programs that deepen real-world skills and knowledge. As a coach and mentor, you guide the instructor team in adopting new methods and tools to deliver innovative training services.

With a commitment to above-and-beyond customer satisfaction, you thrive in creating productive cross-departmental and cross-geographical partnerships that drive business success. Your ability to balance strategic thinking with hands-on execution will be critical to scaling operations and achieving results in this high-impact role.

What You'll Do

- Serve as the regional Education Services Ambassador, building a strong network of Veevans, customers, and partners in India, and translating their learning needs into actionable plans.
- Hire and onboard six additional instructors to grow the team from 3 to 9, implementing a program to make new hires billable within three months.
- Manage and mentor the training team, fostering a high-performance, collaborative culture while providing professional development opportunities to advance the skills and knowledge of the instructor team.
- Operationalize training in India to meet the scheduling, pricing, and delivery modalities best suited to the region; align innovations and share best practices globally.
- Collaborate with Asia Professional Services, Alliances, and Sales teams to schedule classes that accelerate customer time-to-value of Veeva products.
- Assess and potentially implement an in-region Authorized Instructor program to scale delivery of Vault Platform and Vault CRM classes through partnerships.
- Establish and manage capacity planning, forecasting, and performance metrics to ensure efficient resource allocation and achievement of business goals.
- Educate Veeva customers, partners, and internal teams on education program offerings and support business development efforts by showcasing program value.
- Regularly report progress to senior management, highlighting successes, risks, and opportunities for improvement.

Requirements

- 8+ years of experience managing the strategic sale and professional delivery of education services to customers and partners in a for-profit training services organization (not L&D or Sales Training).
- Proven track record of fiscal responsibility in attaining annual sales and revenue targets exceeding USD $1M.
- 5+ years of experience managing people across a remotely distributed workforce, with the ability to lead and develop a team of 12.
- Demonstrated ability to apply critical thinking to managing the sale of in-region learning plans, resource planning, class scheduling, and revenue reporting of a training business.
- Outstanding verbal and written communication skills, with the ability to articulate ideas effectively, clearly, and concisely to all levels of the organization, including senior management.
- Proven ability to establish strong relationships with extended Education Services teams and other departments, such as Sales and Professional Services.
- A background in life sciences is a plus but not required.
- Based in Mumbai, Hyderabad, or able to travel every other month to a Veeva office, customer site, or partner office for relationship building in the first 12-24 months.
- Bachelor's degree or equivalent work experience required.

Nice to Have

- Experience as a technical instructor.

Perks & Benefits

- Allocations for continuous learning development.
- Health wellness programs.
- Flexible vacation and work location policies.

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