Assistant Manager

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas.

Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization.

Role Accountability

- Responsible for completion of training activities for a span of 800 NFTE's through a team of 7-9 trainers
- Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP
- Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization.
- Monitor the impact of training completed by trainers through self OJT's and mystery shopping
- Drive initiatives and projects to uplift organizational productivity basis business requirements.
- Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch
- Liaison with RSM's/ZSM's/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers
- Travel extensively throughout their territory to ensure training meets the business requirements
- Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets.
- Develop New Training Modules, improve efficiency in existing Training Processes etc.
- Hire and fill vacant trainers positions within 30 days of the position created/open
- Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills
- Review of trainers on productivity, training coverages, the impact of OJT etc.,
- Publish training dashboards to stakeholders like ASMs /RSMs
- ATM to ensure seamless execution of all NHO Batches in the mapped territory Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification & handover of executives to sales
- RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs.
- Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months.
- Ensure 95% certification for all the training
- Use a blended training strategy (classroom & mGurukul e-learning platform) to deliver the training

Measures of Success

- Sales productivity - New Hire and Low Performing BRE
- Trainer growth and Retention
- Mapping training needs and tracking efficiency
- Capability building programs for trainers like TTT, workouts.
- Compliance training coverage
- Publishing MIS & Dashboard
- ATM's and Trainer's internal assessment & Certification scores

Technical Skills / Experience / Certifications

- Proven working experience as a sales trainer and Team Manager
- Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.
- Experience in class room training, coaching, on the job training, LMS, Conducting workshops.
- Excellent written & spoken communication skills
- Expert in word, PPT, Excel tools & MIS, data management.
- Ability to plan, multi task and manage time and task effectively.

Competencies critical to the role

Regional Directors & Zonal Heads of Sales, Operations , Customer Services & Vendor Partners

Qualification

Overall 6 - 9 Yrs

Preferred Industry

BFSI,FMCG,Pharma,Telecom