▷ Urgent Head of Operation

7 days ago


Delhi India Antal International Network Full time

Job Description Job Description Role Summary The company is looking for an experienced and results-oriented Head of Operations to lead and expand its end-to-end service delivery functions. The role involves driving operational excellence, enhancing efficiency, and ensuring smooth execution across all services and channels. It requires a strategic yet hands-on leader with strong analytical, leadership, and execution skills, capable of thriving in a fast-paced, high-growth environment. Role and responsibilities- : - Oversee day-to-day operations across workshops, office, central operations teams, and key stakeholders. - Implement and maintain Standard Operating Procedures (SOPs) across all locations to ensure consistent service quality. - Manage supply chain coordination to ensure timely availability of parts and smooth service delivery. - Work closely with the Technology and Customer Experience teams to ensure seamless and integrated execution. - Track key performance metrics such as turnaround time (TAT), service level adherence (SLA), and customer satisfaction (NPS), and drive continuous improvement initiatives. Benefits - Performance bonus - Reimbursement of transportation costs Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.


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