CCE - Premium Process

6 days ago


Mohali Chandigarh, India Linchpin Technologies Full time

Job Description We are hiring Customer Care Executives for our Premium Process, focused on providing top-notch support to high-value customers. The role involves handling customer queries with professionalism and ensuring exceptional service quality to enhance customer satisfaction and loyalty. Key Responsibilities: - Handle inbound and outbound calls from premium customers with utmost professionalism - Resolve customer queries, complaints, and requests promptly - Provide accurate information regarding products and services - Maintain detailed records of customer interactions - Collaborate with other departments to address and resolve complex issues - Ensure adherence to company policies and service standards Candidate Profile: - Excellent communication skills in English (verbal and written) - Prior experience in premium customer service or related roles preferred - Strong problem-solving and interpersonal skills - Ability to handle high-pressure situations with patience and professionalism - Graduate or Undergraduate candidates can apply - Immediate joiners preferred Key Skills: Premium customer service, Call handling, Problem resolution, Communication skills, Interpersonal skills, Documentation



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