(Apply in 3 Minutes) Service Management Leader

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services As a crucial member of our organization you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl s diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services In this role you won t simply be a passive participant you ll be at the forefront leading and supporting customers and representing Kyndryl activities within your specialized area of practice By leveraging your expertise and passion you will contribute to our Sector Solution and Community initiatives collaborating with like-minded professionals to drive collective success Moreover your impact extends beyond customer relationships As a Delivery Partner you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results both for our customers and for our organization At Kyndryl we foster an environment of innovation collaboration and growth As a Delivery Partner you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what s possible You ll have access to cutting-edge resources comprehensive support and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights If you re ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services then this is the opportunity you ve been waiting for Join us as a Delivery Partner and become an integral part of Kyndryl s exciting journey to reshape the future of our industry Your Future at Kyndryl Kyndryl has a global footprint which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won t find anywhere else Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience 10 Years IT Service Management Delivery experience 5 Years in a similar role Basic technical know-how to ensure active participation and contribution in managing BAU delivery Process Governance Analysis experience Fluency in English is mandatory both written and verbal Excellent Communication skills both written and verbal with strong emphasis on the attention to detail Ability to take the initiative to pursue and investigate the underlying issues within complex problems Technical documentation including management of document libraries Ability to work under pressure and with conflicting priorities Assertiveness negotiation and facilitation skills Strong analysis and problem determination skills Ability to continually deliver and a high regard for quality service An understanding of the client functions and requirements and the potential impact that operational issues could have on business operations Good working knowledge of Service Level Agreements SLAs Ability to initiate self-education to improve skill levels Understand and follow Org Change Management procedures Excellent interpersonal skills Preferred Skills and Experience Experience in Domestic on-site client management Good working knowledge and experience of other word processing spreadsheet packages and presentation software e g MS office Service Management knowledge skill as per ITIL model ITIL certification understanding is a must Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address