Group Operations Lead, Digital Marketing

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Digital Lead - MSCOE M2 Band Location Gurugram Function Marketing Services Centre of Excellence MSCOE Role Type Full-time Manager M2 Band Business Title Group Operations Lead Digital Marketing Shift Time 1-10pm IST Role Overview The Digital Lead will oversee a multi-disciplinary digital team within the MSCOE responsible for delivering world-class digital marketing execution across AEM website management marketing automation Eloqua web campaign analytics SEO paid media operations and social media This role partners closely with global and regional marketing teams business stakeholders and product owners to ensure consistent scalable and high-quality digital delivery aligned to enterprise standards Key Responsibilities 1 Digital Operations Leadership Lead and manage cross-functional digital large team of 70-80 team members including AEM Website Management Content Publishing Eloqua Marketing Automation Execution Web Campaign Analytics Social Media Community Execution SEO Paid Media Operations Ensure seamless coordination prioritization and delivery across all digital workstreams 2 Stakeholder Business Partnership Act as the primary point of contact for global marketing regional teams and business leads for digital execution Translate marketing strategies into operational digital plans Drive proactive engagement ensuring clarity on timelines scope and expected outcomes 3 Website MarTech Excellence Oversee AEM governance component usage content quality and publishing SLAs Ensure Eloqua campaign builds workflows segmentation and QA meet global standards Partner with MarTech and product teams to optimize platform usage and introduce new capabilities 4 Paid Owned and Earned Media Execution Oversee day-to-day execution across SEO SEM social media publishing and paid media trafficking Ensure channel best practices optimisation recommendations and performance monitoring Support campaign launches with cross-channel alignment 5 Analytics Insights Lead web analytics and campaign reporting ensuring accurate tagging dashboarding and interpretation Drive insights to improve campaign effectiveness user experience and conversion outcomes Ensure adherence to data privacy and compliance standards 6 Quality Governance Process Optimization Drive standard operating procedures QA processes documentation and continuous improvement Implement best-practice workflows across channels and platforms Monitor performance throughput and delivery excellence metrics 7 Team Management Capability Building Manage a diverse digital team providing coaching upskilling and performance management Identify skill gaps design learning paths and build digital capability within the COE Foster a culture of innovation accountability and shared success Required Experience Qualifications 16-20 years of experience in digital marketing operations or digital delivery roles Deep expertise in at least two core areas AEM website management Eloqua marketing automation SEO paid media analytics or social media Experience managing multi-skilled digital teams in a global organization or COE setup Strong understanding of MarTech ecosystems web governance tagging frameworks and campaign execution Proven track record of stakeholder management at senior levels Strong analytical and problem-solving skills with an execution mindset Technical Skills Preferred Adobe Experience Manager AEM Oracle Eloqua or similar MAP Marketo Pardot HubSpot Google Analytics Adobe Analytics Google Tag Manager UTM frameworks SEO tools SEMrush Ahrefs Screaming Frog Paid media platforms Google Ads Meta LinkedIn DSPs Social publishing tools Sprinklr Hootsuite or equivalent Experience with dashboards Tableau PowerBI is a plus Behavioral Competencies Strong communication and stakeholder management Problem-solving and ability to simplify complex workflows Team leadership and cross-functional collaboration Bias for action quality and operational rigor Ability to thrive in a fast-paced global environment Success Measures successfully leading a high-performing team with High-quality on-time digital execution Increased operational efficiency and standardization Stakeholder satisfaction NPS feedback scores Strong team performance capability development and low attrition Demonstrated improvement in campaign performance and digital hygiene metrics Location On-site -Gurugram HR Scheduled Weekly Hours 40 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL