Customer Relation Manager

3 weeks ago

Cannanore KL IN Ideal Decor Home Private Limited Full time

Roles Responsibilities Customer Relationship Management Build and maintain strong relationships with existing and potential customers Act as the primary point of contact for client queries complaints and feedback Ensure high levels of customer satisfaction through proactive engagement CRM Software Implementation Management Implement and maintain CRM software to streamline customer interactions and sales processes Train staff on effective use of CRM tools and monitor data accuracy Analyze CRM data to identify trends opportunities and areas for improvement Sales Support Coordination Assist the sales team in managing leads and converting them into confirmed projects Coordinate with interior designers estimators and project teams to ensure smooth project execution Follow up on quotations invoices and payments to maintain healthy client relations Customer Feedback Continuous Improvement Collect and analyze customer feedback to enhance services and processes Collaborate with management to implement strategies for improving customer experience Reporting Documentation Maintain accurate records of customer interactions complaints and service requests Generate periodic reports on customer satisfaction recurring issues and sales support effectiveness Team Coordination Training Mentor and guide junior customer support staff ensuring professional handling of clients Collaborate with marketing and sales teams to execute client engagement campaigns Problem Solving Escalation Address and resolve escalated customer issues in a timely and professional manner Suggest preventive measures to minimize future complaints or service issues Travel Requirements Travel to client sites showrooms and project locations as needed to maintain client relations and oversee project coordination Key Skills Required Strong communication and interpersonal skills Customer-focused mindset CRM software knowledge and implementation experience Problem-solving and conflict resolution abilities Coordination and team management skills Willingness to travel as required Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Food provided Paid sick time Paid time off Provident Fund Experience Customer relationship management 1 year Required Willingness to travel 50 Preferred Work Location In person

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