15h Left IT Support Engineer

2 days ago

Delhi, Delhi, India Chegg Tutors Full time
Job Description

Job Description

As a key member of the Global IT Operations team, you'll be responsible for providing remote support for Chegg's employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests.

Responsibilities

- Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person.

- Troubleshoot hardware, software and operating system issues including Windows and MacOS.

- Leverage FreshService ticketing system to ensure SLAs are being met.

- Configure and troubleshoot conference room and A/V equipment.

- Manage hardware and software, including purchasing, deployment and maintenance.

- Contribute to internal Service Desk documentation.

- Assist with IT projects and implementations, as needed.

Qualifications

- Minimum 2 years of experience in IT support.

- Excellent troubleshooting and customer service skills.

- Proven knowledge of Windows and MacOS operating systems is a must.

- Deep knowledge of the Microsoft Office 365 productivity suite.

- Knowledge of Windows Active Directory and related technologies (DNS, DFS, file sharing, centralized printing, etc.)

- Ability to work independently, but also know when to ask for help/guidance.

- Working knowledge of IT security best practices.

- Ability to lift up to 40 lbs.

- Exceptional written and verbal English skills.

Why do we exist

Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg:

Chegg Corporate Career Page:

Chegg India:

Chegg Israel:

Chegg Skills:

Chegg out our culture and benefits

  • 15h Left Engineering Manager

    2 days ago

    Delhi, Delhi, India Innefu Labs Full time

    Job Title: Engineering ManagerLocation: Delhi 5 Day Work From officeExperience Required: 12+ years (including 4+ years in engineering leadership)Employment Type: Full-timeCompany Description – Innefu Labs (www.innefu.com)Founded in 2010, Innefu Labs is a cutting-edge AI-driven R&D organization focused on delivering advanced Data Analytics and Information...

  • Application Support Engineer

    3 hours ago

    Delhi, Delhi, India Akshaya IT Business solutions Full time

    Role : Application Support Engineer Informix.Mandatory Skills : Informix, Embedded C, ISAM, ESQL, AWK Script, Programming C.Experience : 5-12 Years.Notice Period : Immediate 30 Days.Primary Responsibilities :- Provide technical support for applications built on the Informix database platform.- Troubleshoot and resolve application issues related to Informix,...

  • Lead Engineer

    4 days ago

    Delhi, Delhi, India beBeeEngineering Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

    Maintenance Engineering LeadershipJob Role:As a Maintenance Lead Engineer, you will spearhead maintenance operations to ensure seamless delivery of service demands. You will work alongside dedicated and safety-conscious teammates to take on new challenges and apply your engineering and leadership expertise in a cutting-edge field.Key...

  • 15h Left: Project Engineer

    3 weeks ago

    Delhi, Delhi, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Urgent Hiring || Project Manager ELV || DelhiProfile- Project Manager - ELVExperience- min 5 + yearsCtc- upto 7.2 lpa (Depends on interview)Location- DelhiWorking Days- 6 daysJob description:- Coordinating with clients/engineers/vendors to ensure project requirements to ensure the the selected system align with client goals, budget and technical...

  • 15h Left Quality And Reliability Engineer

    3 weeks ago

    Delhi, Delhi, India GVR TECHNOLABS PRIVATE LIMITED Full time

    GVR Technolabs Pvt Ltd an Information Technology services company with expertise in design deployment and management of hardware and software applications and technology infrastructures We offer services to improve our clients efficiency strengthen partnerships increase profitability and improve business processes with quality and value in a secure...

  • 15h Left: Sr. Software Engineer

    4 weeks ago

    Delhi, Delhi, India Finite Hr Consulting Full time

    Job DescriptionThis role is for a Senior Software Engineer to be a key contributor to a cloud platform, responsible for developing and testing complex applications. The ideal candidate will have extensive experience with Microsoft .NET and SQL technologies, a strong understanding of software development methodologies, and the ability to mentor and...

  • Only 24h Left Technical Support Engineer

    4 days ago

    Delhi, Delhi, India SMC Group Full time

    About the Role:We are seeking a detail-oriented and technically skilled Backoffice Support Engineer (with strong SQL) expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and toolsJob Title: Backoffice Support Engineer...

  • 15h Left) Executive

    4 weeks ago

    Delhi, Delhi, India AltMobility Full time

    Job DescriptionCompany DescriptionAltMobility is a full-stack EV leasing platform that offers mobility as a service (MaaS) for commercial vehicle users in Delhi, India. The company simplifies financing and provides reliable technology to support the transition of intra-city logistics to electric mobility, reducing carbon footprint and improving...

  • 15h Left: SEO and Content Specialist

    4 days ago

    Delhi, Delhi, India Ad Momenta Full time

    Responsibilities:● Develop and execute comprehensive SEO strategies that drive organic traffic and improve search engine rankings for our website and our clients' websites● Be hands on with content writing as and when required.● Conduct in-depth keyword research to identify target keywords and phrases● Optimize website content, including web pages,...

  • Only 24h Left Assistant(General Management Support Engineer)

    4 days ago

    Delhi, Delhi, India Pioneer e Solutions Full time

    Job Description- Provide comprehensive support to management and engineering teams in various administrative and technical tasks- Assist in managing calendars, scheduling meetings, and coordinating appointments for executives and engineering personnel- Support in preparing reports, presentations, and documentation related to engineering projects and...