3 Days Left Regional Collection Manager
3 weeks ago
Job Description
Purpose - To drive resolution and normalization in the Hard Delinquency Stage accounts (Write-Off) For retail / digital portfolio in order to meet ECL / NCL provisioning and minimize NPAs as per ABFL policies and collections strategy at a Zonal Level for both the Retail / Digital Book and to manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Recovery Team to enable delivery of NCL parameters.
The Regional Collections Manager for Recoveries has a clear task cut out. The incumbent is in-charge of managing the Overall Stage 3 book, including fresh flows into GNPA, as well as significantly reduce the NPA block.
- ECL Management & Costs-Monitor and Control delinquency and minimize ECL for portfolio
- Portfolio review and monitoring -Monitor location level and sub-product level portfolios - location level and at various product level within the Digital Portfolio.
- Vendor Management -Liaise with agencies to drive collections processes efficiently.
- Compliance and audit -Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements
- Customer escalations and complaints -Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations
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