Data Operations Analyst

The FirmEgon Zehnder is trusted advisor to many of the worlds most respected organizations and a leading Executive Search firm with more than 400 consultants and 69 offices in 41 countries spanning Europe the Americas Asia Pacific the Middle East and Africa Our clients range from the largest corporations to emerging growth companies government and regulatory bodies and major educational and cultural institutions The firm is a private partnership which allows us to operate independent of any outside interests As a result of this unique culture Egon Zehnder has the highest professional staff retention rate for a global firm in our profession We have a blue chip client base across all industries and operate at the Board and senior management level Knowledge Centre India KCI Knowledge Centre India KCI is one of the two global knowledge centers of Egon Zehnder Established in January 2005 KCI is a wholly owned subsidiary of Egon Zehnder based out of Gurgaon KCI has a team of over 60 Specialist Researchers who provide business development assignment execution and knowledge management services working across Practice Groups and EZ offices worldwide KCI also supports the global operations of EZ through standard research IT services and documentation with a team strength of 380 Department Service LineCV CaptureReportingData Operations Specialist Quality and Training CV Capture Working Relationships Problem Solving and Judgement Ability to understand problem accurately and quickly respond to query be able to interpret information Result Orientation Quality and Efficiency driven Internet Surfing Judgement and ability to Interpret information of the internet Sound General Knowledge General Business and Market knowledge with a keen sense to learn Computer Knowledge MS Office Email etiquette Education Qualification GraduateJob PurposePerforming quality audits for the records updated in global executive search database Key Responsibilities and Accountabilities Performing audits to ensuring Quality of information entered in the data base is free from error Team queries Taking team queries to ensure data entered in the database is in sync with office guidelines global data standards Quality Review Based upon performance identify team members and conduct quality review meetings Quality planning Analyzing quality data and planning next steps to reduce error count Team Huddle Prepare data and conduct team huddle including Transfer knowledge refresher new guidelines received from offices Share best practices to avoid errors Present business case on client feedbacks and possible ways of avoiding them Team queries Publishing report Compile and publish reports as per the process requirements Process training Taking care of new joiners training for the CVC team Mentoring Mentoring new joiners Interaction with Client Communicate directly with client w r t query clarity on request instructions Handling Client Escalation Investigation of escalation sharing feedback with the team member taking correcting measure and sharing closure with the client Skills Required Personality Self-driven results-oriented with a positive outlook and a clear focus on high quality A natural forward planner who critically assesses own performance Reliable tolerant and determined Attitude Positive outlook towards work Quality Focus Adhere to quality standards and be quality conscious Strong Client Focus Understand clients requirement and believe in Client first always Team Player Adapt to a team and show positive team spirit Self-Management Manage responsibilities and be accountable Communication Skills Good Verbal and written Communication skills Profession Skills Certifications Required Six Sigma Green belt Tools Software used for performing the job Internal database and data received in automated reports Referring to paid database for extensive research like Board-Ex LinkedIn Zing Internal Codes Database guide for coding Internal Data Standards guide for data capture BenefitsBenefits which make us uniqueAt EZ we know that great people are what makes a great firm We value our people and offer employees a comprehensive benefits package Learn more about what working at Egon Zehnder can mean for you Benefits Highlights 5 Days working in a Fast-paced work environment Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits Accident Insurance Potential Growth for you We will nurture your talent in an inclusive culture that values diversity You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations LocationThe position is based at Egon Zehnders KCI office in Gurgaon Plot no 29 Institutional Area Sector 32 EZIRS Commitment to Diversity InclusionEgon Zehnder Information Research Services EZIRS aims for a diverse workplace and strive to continuously lead with our firm values We respect personal values of every individual irrespective of race national or social origin gender religion political or other opinion disability age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients We are committed to creating an inclusive environment and supportive work environment where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment recruitment training promotion or remuneration Egon Zehnder is an Equal Opportunity EmployerEgon Zehnder provides equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin disability or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity