Technical Writer Iii

Who is Forcepoint Forcepoint simplifies security for global businesses and governments Forcepoints all-in-one truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working 20 years in business 2 7k employees 150 countries 11k customers 300 patents If our mission excites you youre in the right place we want you to bring your own energy to help us create a safer world All were missing is you Senior Technical Writer Forcepoint is seeking a cyber-industry knowledgeable Technical Writer with 6 years of experience to join our global Technical Publications Team Our Technical Writers plan organize write and maintain a variety of informative and compelling content e g end-user manuals administrator manuals online help installation guides release notes infographic materials and videos related to the Forcepoint products We deliver our content in multiple publication formats as stand-alone documents online in our documentation portal and embedded in our products Forcepoint delivers its products primarily as Software-as-a-Service or cloud-hybrid solutions The ideal candidate will bring proven experience in creating effective technical content within a cloud services ecosystem The Technical Publications team is also transforming its current content authoring and management capabilities to drive scalability and re-use Experience with transforming or authoring and editing content in eXtensible Markup Language XML preferably with Oxygen XML Editor and organizing and publishing to DITA standards is essential Key Performance Areas Build a close collaborative relationship and engage with product management product enablement product development and QA teams to quickly build in-depth knowledge of Forcepoint products and solutions Collect data by interviewing product specialists researching written material attending training and demonstrations using the products hands on Create detailed explanations of complex technical information that are clear accurate concise engaging and accessible to user personas with both technical and non-technical backgrounds Author edit and publish a wide variety of technical materials that convey the vision and use cases of product and service capabilities Working in an agile scrum development environment ensure deliverables are produced to plan by delivery train or release - and are high quality are effective for the intended audience and follow brand voice and style guidelines Perform editorial and pre-publication reviews of peer-developed content providing clear recommendations for improvement in spelling grammar and punctuation as well as clarity and engagement Skillfully manage multiple competing projects simultaneously by effectively managing time expectations and dependencies and prioritizing daily tasks to publish content according to project deadlines Partner with senior team members and manager to define priorities plan time required to complete tasks and identify appropriate tooling needed to complete assignments To be successful in this role we are looking for someone who has Bachelors degree in any technical stream e g Computer Science Engineering or similar experience At least 6 years of experience in technical writing and publication Experience in Software-as-a-Service will be a significant plus Experience with DITA structured content and at least 3 years of experience with oXygen XML Editor or similar single-source XML authoring tool Experience with migrating documentation authored in other tools to XML is a significant plus A superior command of written English language with a thorough knowledge of spelling grammar punctuation rules sentence structure and style conventions for published materials Experience in working within an agile scrum development environment Experience with implementing online or in-product help content in a cloud service will be a plus Domain knowledge in the cybersecurity or software-as-a-service industry Experience with JIRA and Confluence collaboration software is preferred Excellent verbal communication skills in a global working environment No constraints or hesitancy to working across time zones as required to produce deliverables Proven self-organization and time-management skills with the ability to handle multiple projects simultaneously The ability to thrive as an enthusiastic collaborative team member in a fast-paced environment while working multiple projects under tight deadlines and changing conditions Knowledge of Unix Networking and Cybersecurity will be a plus Dont meet every single qualification Studies show people are hesitant to apply if they dont meet all requirements listed in a job posting Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience but it otherwise aligns and youre excited about this role we encourage you to apply You could be a great candidate for this or other roles on our team The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability You may request reasonable accommodations by sending an email to Applicants must have the right to work in the location to which you have applied