F&b Captain | Holiday Inn New Delhi Aerocity

Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Innxc2xae family Job overview Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency Adhere to local regulations concerning health safety or other compliance requirements as well as brand standards and local policies and procedures At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Duties and responsibilities In the absence of a Manager conducts shift briefings to ensure hotel activities and operational requirements are known Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up Supervise cash handling and banking procedures Prepare daily banking and cash flow reports Establish and instruct staff in cash security procedures Deal with irregular payments Supervise the maintenance of service equipment Monitor standards of guest facilities and services Control stock and monitor security procedures Assist with menu and wine list creation Supervise functions Supervise outlet service Works with Superior on manpower planning and management needs Works with Superior in the preparation and management of the Department s budget Accountability Supervise a large number of employees in multiple major food and beverage outlets and kitchens and banquet and convention facilities Qualifications and requirements Bachelors Degree Diploma in hotel management or equivalent2 years related experience in F B ServiceHow do I deliver thisWe genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHGxc2xae hotels Each IHGxc2xae hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law