Change Coordinator

2 weeks ago

Chennai India NTT DATA North America Full time

Job Description

Responsibilities:

- Primary point of contact with Clients and Operations regarding change requests to existing lines of business.
- Responsible for tracking receipt of change requests from stakeholders, internal and external.
- Responsible for documenting business requirements, for use by Clients, Operations and Technology.
- Act as liaison with Clients, Operations and Technology for any technical/program requirements.
- Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity.
- Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval.
- Assist operations with cost, pricing, opportunity, and workflow analysis.
- Document change requests and updates to change requests, as required.
- Attend all change request meetings as required.
- Review and assist with development and streamlining of current Workflows with the PMO team.
- Updating and collection of existing Operational documentation (i.e., Call flows)
- Other duties and functions as assigned.

Requirements:

- College/University degree preferably in project/change management considered an asset.
- 2-3 years experience in finance industry in projects/operations related environment
- Read and speak English (and French, if applicable) fluently
- Strong interpersonal & communication skills, both written and oral
- A strong desire to learn, grow and willingness to take on new challenges.
- Strong ability to work in a high-pressure environment and to multi-task.
- Highly flexible on work schedule, motivated, punctual, dependable
- Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills
- Excellent team player but able to work independently.
- Experienced with working in a task and goal-oriented team focus environment.
- Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint
- Good understanding of all company policies, standards, and procedures as they pertain to change management.

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