[3 Days Left] Sr . Operations Manager

4 weeks ago


Mumbai, India Firstventure Full time

Job Description Sr. Operations Manager is responsible to direct and manage the day-to-day activities of an organization s operations and implement the right processes and practices across the organization. They are expected to be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. Responsibilities - Ensuring all operations are carried on in an appropriate, cost-effective way - Improving operational management systems, processes and best practices - Helping the organization s processes remain legally compliant - Implement company policies, procedures, and initiatives - Evaluate and enhance current operational systems - Formulate strategic and operational objectives - Examine financial data and use them to improve profitability - Manage budgets and forecasts - Perform quality controls and monitor KPIs - Recruit, train and oversee the team performance and ensure maximum productivity - Find ways to increase the quality of customer service - Monitor performance against current operational goals and develop reporting and auditing processes used to analyze operational effectiveness - Mentor and motivate teams to achieve productivity and engagement - Identifies training needs and ensures proper training is developed and provided - Performs other related duties as assigned - Oversees the daily workflow of the department Required Skills and Abilities - Proven work experience as Operations Manager or similar role - Knowledge of organizational effectiveness and operations management - Experience in budgeting and forecasting - Familiarity with business and financial principles - Excellent communication skills - Leadership ability - Outstanding organizational skills and attention to detail - Familiarity with all business functions including HR, finance, and IT - Experience with implementing IT systems - Strong analytical and problem-solving skills - Extensive knowledge of the principles, procedures, and best practices in the industry - Proficient with Microsoft Office Suite or related software Experience and Educational Qualification - A minimum of 7 years of industry-related experience required - Bachelor s degree in IT, Business Administration, Operations Management, or similar industry-related field required - A master s degree would be preferred


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